Description:

Deliver exceptional technical support and customer service to our internal users. The first point of contact for troubleshooting and resolving IT-related issues, ensuring smooth operations and user satisfaction. This position requires strong communication skills, a passion for problem-solving, and a customer-centric mindset. Serve as a mentor for more junior team members

Skills:

Desktop, Windows 365, Troubleshooting, Help desk

Top Skills Details:

Desktop,Windows 365,Troubleshooting,Help desk

Additional Skills & Qualifications:

• Assist junior team members in advancing key role competencies • Responsible for the completion of Daily Operational Checklist • Provide end-users with technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products (via phone, remote access or desk-side) • Timely deployment and configuration of laptops, desktops, VoIP phones, smartphones, tablets, remote desktop, antivirus, electronic faxing, projectors, printers, scanners and key cards • Perform new user setups and configurations • Process inbound tickets and ensure they are closed within the established guidelines • Leverage remote support tools to help resolve requests • Maintain accurate and complete records of incidents and requests received-- Escalate incidents and requests as needed • Assist with deployment of MDM product on mobile devices, encryption on existing laptops, scheduled computer upgrades • Assist with Daily Operational Checklist • Help with moves and relocations • Replenish inventory, as required (order printer toner, supplies, etc.) • Review and update IT documentation • Assist in ensuring data integrity across company systems through standardized QA checks and balances • Support application upgrades, patches, testing and other technical projects as assigned • Adhere to SLAs outlined in Helpdesk SLA document • Perform special projects and miscellaneous duties as requested Experience • 2 years of prior experience configuring and troubleshooting Smart Phones, Windows 7, MS Office 2016/Office 365 • 5 years of prior Help Desk and ticketing system experience preferred Competencies • Basic understanding of TCP/IP concepts and computer networking • Excellent customer service skills, great

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.