Description We are offering an opportunity for a Customer Service Representative to join our team in Wauwatosa, Wisconsin. This role is centered around providing excellent customer service in a call center environment, responding to customer inquiries through calls, emails, and faxes. You will be tasked with handling a variety of customer issues, from answering questions about paychecks and enrollment information to addressing concerns about working hours.

Responsibilities:

• Answering inbound calls promptly and professionally in a call center setting.

• Responding to customer inquiries via email correspondence and faxes.

• Engaging in discussions with employers and employees to address their concerns.

• Handling calls related to issues such as missing paychecks, enrollment procedures, or hours worked.

• Utilizing Microsoft Excel and Word for data entry and to maintain customer records.

• Meeting metrics on a daily basis to ensure efficient and effective customer service.

• Navigating between inbound and outbound calls as required by the job function.

• Providing exceptional customer service at all times, resolving any issues that arise.

• Communicating effectively with the team to ensure customer satisfaction.

• Adhering to company policies and procedures in all interactions with customers. Requirements • Minimum of 1 year experience in a customer service role

• Proficiency in answering inbound calls and handling both inbound and outbound calls

• Must possess skills in call center customer service

• Ability to perform data entry tasks with accuracy and speed

• Experience in email correspondence, responding promptly and professionally to customer inquiries

• Proficiency in Microsoft Excel and Microsoft Word

• Strong communication skills and the ability to interact effectively with customers

• Demonstrated problem-solving abilities with a customer-focused approach

• Ability to work in a fast-paced environment and handle high call volumes

• Willingness to learn and adapt to new technologies and procedures

• High school diploma or equivalent educational level.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .