Description

Deskside support Engineer

• Candidates need a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.

• Provides Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills.

• Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software.

• Perform repairs on Apple computer and iOS hardware and software.

• Understanding of the MAC OS Imaging process using JAMF preferred but not required.

• Need to be able to work independently and as part of a team.

• Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities.

• Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.

• Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers.

• Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.

• Escalation point for Junior and Mid-level desk side engineers.

• Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.

• Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.

• Updates status of queued service requests with the IT service management system

Qualifications

Required Experience and Qualifications:

• Bachelor's Degree preferred

• High School Diploma may be substituted with 6 additional years of related experience.

• HDI Technical Support Professional required within six (6) months of employment. .

• Certifications desirable but not required include A+, Net+, Secure+.

• Must be reliable and have independent transportation.

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and

the ability to obtain a public trust

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2312448

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability