Senior Salesforce Technical Lead

Location(s)

• Posting Location:Cary, North Carolina

Country

United States

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Posted Date

13-May-2024

Job ID

2543

Description and Requirements

Role Value Proposition:

This technical leadership role helps us deliver advanced Salesforce solutions for our business by designing and engineering solutions to address business opportunities and then providing oversight of a variety of first-tier vendors delivering the work to ensure quality delivery.

A successful candidate will design solutions that span multiple platforms and include integration and authentication across systems; manage work through the development lifecycle to ensure the delivery of scalable and secure solutions; articulate design considerations, trade-offs, benefits, and recommendations for our architecture in this space.

Key Responsibilities:

• Partner with Business Analysts and Platform Architects to understand the desired new features or business capabilities needed and translate them into technical solution documents and diagrams that contribute to an overall bid package. Technical solution documents and diagrams serve as the blueprint of what will be developed (configured, coded) by a given supplier.

• Works with Platform Owners and Project Delivery roles to review/develop supplier bids and proposed work orders.

• Review technical designs from the supplier or develops solution engineering documents as needed.

• Provides oversight and approval of agile team-developed designs and test plans.

• Works closely with Product Owners and Project Delivery roles to establish overall project management measures and delivery requirements.

• Review teamwork products to ensure alignment with approved design specifications and that the delivered solution aligns with best practices.

• As needed, provides advanced support (level 4) during production incidents to reduce the outages and shares knowledge with Support teams enabling them to resolve future issues independently.

Specific Candidate Profile/ Competencies:

• Collaboration and Communication

• Excellent verbal and written communication skills appropriate for the audience.

• Demonstrated ability in developing written technical specification documents and diagrams that serve as the blueprint for a team to estimate and ultimately deliver a solution.

• Platform or Application-related specialized skills and knowledge.

• Supplier Management

Essential Business Experience and Technical Skills:

Required:

• Bachelor’s Degree or equivalent work experience.

• 10+ years of progressive experience in technology application development.

• Able to exhibit a progression of increasingly complex applications and successfully lead and deliver complex IT projects.

• Experienced working with agile development teams.

• Technical knowledge and experience in managing service delivery on the Salesforce platform.

• Extensive knowledge and experience with Salesforce CRM core.

• Experience with Lightning, Apex, VisualForce, flow, SOQL/SOSL, and JavaScript

• Experience with Salesforce Integration design and development, including Events, SOAP / REST / BULK APIs, Canvasing, Authentication, etc.

• Experience with Salesforce Managed Packages

• Understanding of Salesforce custom application design including knowledge of limits, throttling, security, certificates, APIs, auth, etc., on the Salesforce platform.

• Experience with Salesforce customization and administration

Preferred:

• Experience with Einstein and CRM Analytics is a plus.

• Experience with OwnBackup is a plus.

• Salesforce Admin and Platform Dev I/II Certifications; Service and/or Sales Cloud Consultant preferred.

• Experience working with and utilizing Azure pipelines and DevOps practices. AutoRabit experience is ideal.

• Knowledge of investment business is a plus.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s#AllTogetherPossible (https://www.metlifecareers.com/ml/GreatPlaceToWork) . Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.