CDW Manager, IT Services Research & Development - Hybrid Data Center/Cloud in United States
The Manager, Services R&D is responsible for definition, assessment, build, launch and lifecycle management of customer relevant Integrated Services products at CDW.
To realize these objectives, the Manager must balance a strong financial and operational results focus with a strong coworker and stakeholder focus.
Key Areas of Responsibility
Business and Operating Responsibilities –
Position CDW as a leading innovator of integrated services in the IT services industry and in the customer geographies and customer segments we serve
Support the strategy for the services portfolio and maintain and evolve the lifecycle of CDW integrated services (including end of life solutions), enabling a culture of creativity and facilitating a drive for commercial outcomes
Support and iterate a services innovation process that yields a services portfolio that is highly relevant to Customers
Partner and align with key stakeholders – Sales, Customers, Integrated Technology Solutions (Services Engagement and Delivery teams and other Solutions teams) and partners / PPM – to ensure that Services are most relevant to customers and are simple for CDW to price, sell and deliver
Identify and socialize continuous process improvement in the innovation process, to improve quality and to drive greater scalability, efficiency and customer relevance
Build on meaningful but unrealized technology adjacencies
Coworker Responsibilities -
Accelerate the professional and technical development of team members, through coaching and training, which are appropriately balanced and aligned with the most customer relevant solutions
Create individual professional and technical development plans for each direct report
Deliver substantive performance feedback and coaching to your team; develop strong leaders to deliver same and promote continual evolution of the coworker population
Attract, recruit and retain the “best and brightest” Services R&D coworkers
Perform teambuilding and foster an appealing work environment based on trust, respect and competence
Bachelor’s degree or equivalent combination of education and experience
5+ Years’ experience in go-to-market activities, product design or sales of IT services and solutions.
Other Required Qualifications
Proven execution in a role as a leader, Go-To-Market expert, representative of customer value, or services expert
Demonstrated track record of creativity and preparedness to own new initiatives to successful launch
Proven ability to proactively collaborate, build relationships, and creatively solve problems
Differentiate between technology hype and true business potential and make grounded recommendations on new solution investments (along with timing on that continuum)
Must be able to communicate effectively (written and oral) and in a constructive manner with management, peers and coworkers.
Strong presentation skills, including consulting skills
Excellent interpersonal and talent development skills; ability to lead teams and drive for results
Applicant should demonstrate solid attention to detail and a penchant for accuracy
Ability to identify and creatively resolve client, project and people issues
Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize.
Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.
Demonstrated ability to simplify complex matters for a wide range of audiences
Strong business acumen, understanding of multiple business models of IT services
Manager, IT Services Research & Development - Hybrid Data Center/Cloud
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