Deposit Application Support Analyst II (Traveling)

General information

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JobID

14596

Position Level

Individual Contributor

Team

Implementation & Support

Working Time

Full-Time

Position Type

Regular

Travel Requirements

50%

Workplace Type

Remote

Description & Requirements

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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

We are currently seeking an individual to join our team of Deposit Application Analysts. In this position, you will travel across the country and work as a liaison between our bank clients and the software installation team. You will be responsible for all aspects of installing new or enhanced software applications, working with the customer as they prepare for the installation, as well as post-installation training and support. This role is vital to a successful implementation for our banking clients and will help strengthen the JHA and client relationship.

This position can be worked remotely from anywhere in the United States but must be able to travel extensively 50-60% of the time to locations all across the country.

What you'll be responsible for:

• Analyzes the customer’s existing products/processes and consult with the customer to map the existing system to the JHA product.

• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.

• Oversees/performs system set-up for the customer (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.

• Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.

• Communicates the customer’s needs/expectations with programmers, other team members, and the team leader.

• Maintains effective communication with customers throughout the entire project/case.

• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.

• Prepares training materials and documentation for customers and internal users.

• May perform other job duties as assigned.

What you'll need to have:

• Must have at least 18 months of experience in a financial institution with deposit applications (teller, new accounts, etc.)

• Must be able to travel 50-60% of the time.

What would be nice for you to have:

• 1+ years of back-office banking operations, within the deposit operations team.

• Silverlake or 20/20 experience.

• Bachelors in business, related field (Accounting, Finance, Marketing) or CIS.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs (https://careers.jackhenry.com/yourexperience#our-benefits-anchor) to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility (https://discover.jackhenry.com/corporate-sustainability) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.