Job Title

Client Technologies Analyst I-II

Agency

Texas A&M University - Corpus Christi

Department

User Support Services

Proposed Minimum Salary

Commensurate

Job Location

Corpus Christi, Texas

Job Type

Staff

Job Description

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.

Learn more information here (https://www.youtube.com/watch?v=EwQR4HbGJu0) !

PURPOSE

The Client Technologies Analyst, under general supervision, performs complex and non-routine specialized client technology support functions, such as troubleshooting, analysis, research, debugging, and problem-solving.

LEVEL 1

RESPONSIBILITIES

Functional Area 1: Operations

Percent Effort: 100%

• Diagnoses and repairs hardware/software failures and conflicts. Installs, upgrades, and configures hardware and software. Facilitates new computer setups, including application and data transfers, and user account information.

• Utilizes complex software tools to maintain, configure, define security, and monitors desktop computer life cycle. Establishes configuration baselines and maintains systems within defined parameters. Monitors and maintains system security. Provides protection and recovery support for client data.

• Tracks and assists in the coordination of equipment repair work order assignments and provides detailed work records, which outlines the history of tests, performance problems, and repairs for each piece of equipment.

• Attends training, assists in researching, testing, and disseminating operation instructions. Assists with the evaluation of new technologies to determine their applicability to clients’ needs.

• Provides consultative and technical services, in general, as a qualified manufacturer's sales representative.

• Assists in the training and coordination of tasks for student workers.

• Performs other duties as assigned.

  LEVEL 2

  RESPONSIBILITIES

  Functional Area 1: Operations

  Percent Effort: 45%

• Installs, upgrades, and configures complex and multiplatform personal computing devise (PCD) hardware and software.

• Administers large audio-video systems, including FusionRV. Designs and implements audio-video systems. Installs and configures audio-video systems. Provides technical oversight of audio-video system testing and applications and conducts system performance analyses.

• Troubleshoots and repairs complex hardware and software for audio-video systems. Troubleshoots and repairs configuration problems. Troubleshoots routine network or connectivity problems. Evaluates and follows through on issues and problems until resolved.

  Functional Area 2: Operations / Research

  Percent Effort: 30%

• Researches, recommends, specifies, and plans for audio video systems hardware and software purchases in support of clients’ overall goals. Provides management and user reports, progress summaries, and system utilization reports.

• Participates with management in planning, directing, and coordinating operational and procedural matters to meet goals and objectives. Reviews the accuracy of documentation of audio video systems and support methods and procedures.

• Implements new technology deployments and system integration testing. Equips and supports employees to successfully adopt change in order to drive organizational success and outcomes.

  Functional Area 3: Support

  Percent Effort: 15%

• Supports Presidential and other special events for campus including audio video requirements gathering, event planning, support plan, and running audio video equipment for the event.

• On call rotation for escalated issues that require support after hours. Work may require evening or weekend work depending on the time of year and volume of work needed.

• Perform other duties as assigned.

  Functional Area 4: Other

  Percent Effort: 10%

• Assists project leader with developing work plans and time schedules for projects, including outlining phases and identifying personnel and system equipment requirements.

• May coordinate the technical activities of a small project team. Assists and mentors’ other employees in resolving various issues.

  LEVEL 1

  WHAT YOU WILL NEED

• Bachelor’s degree.

• Four (4) months of related experience.

• Additional experience may be considered as a substitution for the minimum education requirement:

• High School Diploma & Four (4) years of experience and Four (4) months of related experience.

• Associates degree and Two (2) years and (4) months of related experience.

  LEVEL 2

  WHAT YOU WILL NEED

• Bachelor’s degree in applicable field.

• Three years of related experience.

• Additional experience/education may be used as a substitute for the minimum education/experience requirement.

• Associate's Degree and Five (5) years or related experience.

• Master's degree and One (1) years of related experience.

• Knowledge of word processing and spreadsheet applications.

• Knowledge of advanced analysis, troubleshooting, problem-solving, client relations skills, requirement assessment and analysis, project management methodology, context and interrelationships, and proficiency of the Information Technology Interface Library (ITIL).

• Ability to multitask and work cooperatively with others. Excellent written communication, analytical, interpersonal, and organizational skills.

  SALARY $45,000 - $48,000 Annually ( Dependent upon education and experience.)

• $3,750 - $4,000 Monthly

  BENEFITS (rules, policies, eligibility apply)

  From our generous benefits package (https://www.tamucc.edu/human-resources/benefits/index.php) and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.

Insurance (https://assets.system.tamus.edu/files/benefits/website/BenefitsGuide.pdf)

• Medical

• $0 - $30 per month for Employee Only coverage after university contribution ($920 value).

• Up to 83% of premium covered by the university:

• Employee and Spouse

• Employee and Children

• Employee and Family coverage

• Dental & Vision

• Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account

On-campus wellness opportunities (https://www.tamucc.edu/human-resources/benefits/wellness-resources.php)

Work Life Solutions:

• Counseling, Work Life Assistance, Financial Resources, and Legal Resources

Tuition Benefits: (https://www.tamucc.edu/human-resources/benefits/tuition/index.php)

• Public Loan Forgiveness

• Book scholarships

• 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).

Retirement (https://www.tamucc.edu/human-resources/benefits/retirement-programs.php)

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)

• Voluntary Tax Deferred Account/Deferred Compensation Plan

Time Off: (https://www.tamucc.edu/human-resources/time-off/index.php)

• 8+ hours of vacation paid time off every month.

• 8 hours of sick leave time off every month.

• 8 hours of paid time off for Birthday leave.

• 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

Welcome and thank you for your interest in a career with Texas A&M University-Corpus Christi. We are a vibrant, Hispanic Serving Doctoral Research Institution that proudly provides a solid academic reputation, renowned faculty, and highly rated degree programs since 1947. The University has a heritage of teaching excellence with innovation in research and community engagement as part of the distinguished Texas A&M System. The only university in the nation located on its own island, at the heart of the Texas Gulf Coast. With palm tree lined pathways throughout the campus, nearby natural wetlands, a scenic hike-and-bike trail and pristine views of the beach and bays, Texas A&M University-Corpus Christi is a first-choice institution.

Texas A&M - Corpus Christi is an Equal Opportunity / Affirmative Action / Veterans / Disability Employer.

• Reasons to Work at TAMUCC (opens new window) (https://www.tamucc.edu/human-resources/careers/job-reasons.php)

• Benefits (opens new window)

• Holiday & Leave (opens new window) (https://www.tamucc.edu/human-resources/careers/job-reasons.php)

• Pay Plan (opens new window)

• E-Verify (opens new window) (https://www.tamucc.edu/human-resources/resources/i-9-services.php)

• Veterans Preference (opens new window)

• Employee Development & Compliance Services Office (opens new window) (https://www.tamucc.edu/president/compliance/edcs/index.php)

• Equal Employment Opportunity Commission (EEOC) Know your rights

• Pay Transparency

• Equal Employment Opportunity (EEO) is the Law

• Equal Employment Opportunity (EEO) is the Law Supplement

  Again, welcome and thank you for your interest. Please contact us if you need assistance in applyin g, seeking an update on a posting, or have further questions .

• Phone: 361-825-2630

• Email: Employment@tamucc.edu