Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Responsible for supervising staff and the overall daily management of the Player Services department.

Ensures customer service standards are followed by all team members and addresses issues as they arise.

Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.

Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.

Assists with guest inquiries while monitoring and applying service recovery within authorized 

Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.

Reviews and approves Cage documentation based on established levels of authorization.

Prepares/reviews currency transactions reports.

Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.

Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manage

Responsible for the overall achievement of departmental customer service goals.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Flexible to work all shifts including nights, weekends, and holidays, as business needs dictate.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems).

Must have excellent verbal and written communication skills; must be fluent and literate in English.

Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).

Bachelor's degree (B.A/B.S.) from four-year college or university; or minimum five (5) years of related customer service experience and/or training; or equivalent combination of education and experience.