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CDW Tech Level One - Configuration Center in Vernon Hills, Illinois

The Technician Level One is responsible for installing and configuring hardware and software on a high volume of computers, printers and other products for customers on a daily basis.

Key Areas of Responsibility

  • Configure customers systems to their required specifications.

  • Test systems to ensure 100% quality.

  • Maintain minimum monthly productivity goals.

  • Troubleshoot problems with computer systems, including hardware, software and peripheral equipment.

  • Ensure that customers receive the highest level of customer service.

  • Communicate issues concerning customer orders to the area Help Desk or Team Leader.

  • Adhere to safety procedures and guidelines at all times.

Responsibilities

  • Perform any additional duties assigned by management.

  • It may be necessary on occasion for this individual to work beyond their regularly scheduled shift

  • Overtime is to be expected and in some cases may be required

  • Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 50 pounds of force occasionally (0-33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.

  • Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the workday).

  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.

  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

Qualifications

Minimum Qualifications

  • High School diploma or GED.

  • A + Certification or an equivalent combination of education and experience with the ability to demonstrate knowledge.

Other Required Qualifications

  • Analytical skills and the ability to solve problems

  • Ability to quickly learn about new technology and keep pace with an ever-changing industry

  • Ability to assemble and disassemble computer equipment, mechanically inclined

  • Obtain certifications and continually learn new technology.

  • Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 50 pounds of force occasionally (0-33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.

  • Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the workday).

  • Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.

  • Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

Preferred Qualifications

  • Net+ Certification

  • Knowledge of computer components and configuration of various types of computers, as demonstrated by previous experience building and installing computers

  • Basic knowledge of CDW’s internal systems

Tech Level One - Configuration Center

* Vernon Hills, IL *

20000519

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