The Network Engineer, Senior is responsible for the ongoing design, maintenance, and support of all aspects of NJM’s Network Infrastructure. The successful candidate will lead efforts with other members of the IT infrastructure and operations teams to delivery reliable network services.

Job Responsibilities:Network Operations and Support

• Install, configure, and maintain LAN/WAN and Data Center Infrastructure Components

• Create reusable configuration templates to standardize the deployment of network devices and features

• Maintain disaster recovery network infrastructure in AWS and participate in annual DR Exercise

• Evaluates published security advisories and remediate security vulnerabilities consistent with NJM Patch Management Program

• Perform network device OS upgrades and system patching to maintain appropriate security, vendor support, and feature sets

• Monitor ticketing queues and respond to outstanding requests and other assigned work orders

• Acts as primary technical resource on system implementation projects

Monitoring and Reporting

• Generate usage, availability, and performance reports for management consumption

• Generate and analyze usage reports for capacity planning

• Availability and health monitoring for network infrastructure components

• Maintain network monitoring tools to optimize monitoring capabilities

Effectively Troubleshoot and Resolve Network Related Issues

• Act as an escalation point for Service Desk and other level 1 support groups to troubleshoot network related issues.

• Provide 24x7 off hours support as a part of a rotating on call schedule to respond to fault alarms and escalation from level 1 support teams

• Capture and analyze network packet traces to support troubleshooting efforts

• Interface with third-party support and service vendors when needed to ensure network remains operational at all times

Network Design

• Leads and participates in technical PoCs efforts to evaluate network technologies and platforms and make technology recommendation based on final results

• Develop and present network design recommendations base on common network design principles

• Integrated network security into infrastructure design architectures

• Acts as primary technical contact on network system implementation projects

• Develop configuration templates to help standardize network device configurations

• Create artifacts such as network design documents, Visio diagrams, Standard Operating Procedures

Required Skills & Experience:

• Must demonstrate advanced knowledge of network operating system CLIs such as Cisco IOS, Cisco NX-OS

• Ability to develop and implement QoS policies to support critical and latency sensitive applications across the enterprise

• Ability to create reusable configurations to deploy common network components using automation tools such as python or terraform

• Ability to use diagraming tools to effectively capture network designs and configurations

• Ability to manage cloud networking infrastructure in AWS and Azure

• Ability to troubleshoot and resolve complex network issues

  Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

  What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time.

  NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve.

  We have been named a Forbes America’s Best-in-State Employer for five consecutive years.

  Come join us! It’s time for you to make a difference on our remarkable team.