We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What you'll be doing

The Senior Manager, Technology Operational Risk is a seasoned professional responsible for fulfilling CIBC’s second line of defence review and challenge of technology risk across the organization. The role will provide oversight and consultation to internal stakeholders on risk mitigating controls and best practices for technology functions and capabilities, such as Incident, Change, Service Continuity, IT Asset Management, SDLC and architecture. The role will also provide independent challenge and oversight for technology team activities, including review of change initiatives, risk and control self-assessment and deficiency identification and mitigation. The role will be involved in technology incident management and reporting, scorecard risk reviews, policy & standard updates and compliance monitoring, and quarterly risk monitoring and reporting to senior committees.

The role applies leadership skills and technical expertise to ensure that effective processes are in place to identify, manage, measure, monitor, and control technology risk. In addition, the role provides continuous improvement leadership with respect to operational risk management methodologies and practices. The role drives innovation across all areas of responsibility, applying expert interpersonal, communication, and problem-solving skills.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Risk management : As an individual contributor, the Senior Manager, Technology Operational Risk reviews operational practices, risk assessments, controls, deficiencies, metrics, and other relevant information to form an independent view of technology risks and perform effective challenge. A risk-based approach is leveraged to understand and manage risk of technology-related activities to ensure alignment to operational risk management policies and framework and CIBC risk appetite. In alignment with GORM’s operational risk management program and practices, this includes independent assessment of business lines on activities such as projects (CIRAs), risk and controls self-assessments (RCSAs), Operational Incidents, RAS and KRI development and monitoring, etc. using operational risk tools and processes. The Senior Manager leverages strong data and analytical skills to perform detailed research to produce risk insights on current and emerging technologies for distribution to various internal audiences. Impactful and insightful risk reporting is produced for presentation to senior leaders within CIBC.

• Technical expertise - You bring instant credibility by skillfully leveraging your strong breadth of technology experience and depth of knowledge in key areas such as cloud computing, network and infrastructure management, technology architecture, IT service management, IT Asset Management and development and deployment practices (SDLC, DevOps, Agile) to review risks and controls of the business lines and drive positive risk management outcomes. You are relied upon for your deep expertise in specific domains to support the risk activities across the team (e.g. risk reviews, project reviews) operating in a matrix style team. Industry recognized technology certifications in their Subject Matter Expertise are preferred such as ITIL, CISM etc.

• Collaboration – You will leverage your strong communication, interpersonal skills and teamwork to build and sustain strong internal relationships where you are viewed as a valued partner that offers sound guidance and demonstrates a deep understanding of their environment and context. The Sr Manager, Technology Operational Risk will be required to provide support to the entire Technology, Infrastructure and Innovation Operational Risk team where the application of their specific area(s) of technology expertise is required. This means that the Sr Risk Manager will be working on activities (e.g. Risk Reviews) that support other Directors within the Technology Operational Risk team.

• Communicate Effectively – You demonstrate clarity of thought in both written and verbal communications. You will facilitate productive risk discussions and outcomes and will develop and deliver strong reporting content, presentations and assessment summaries on an ongoing basis for senior audiences and risk committees.

• Proactive oversight and assessment – You will review operational practices, risk assessments, controls, deficiencies and other relevant information to form an independent view of operational risks. You will identify material and emerging risks through proactive risk reviews and monitoring of Key Risk Indicators and External Events. You will effectively communicate areas or concern to ensure appropriate risk mitigation actions are taken.

• Facilitate Innovation – Support change and the maintenance of effective Operational Risk programs that allows CIBC to fulfill its purpose-driven mission. This will include new ideas that supports CIBC’s goal of an effective, efficient and radically simple Operational Risk and Control program.

• Regulatory Oversight – Maintains knowledge of core prudential regulatory requirements related to the design and operation of technology controls and provides consultation and challenge to first line partners over alignment of technology capabilities to meet regulatory expectations.

Who you are

• You have strong knowledge of technology services and best practices, the regulatory environment and risk management

• You can demonstrate experience in technology risk management. It’s an asset if you have experience in operational risk management practices.

• You’re cooperative and innovative entrepreneurial team player with mature judgment, strong interpersonal skills and original approaches to problem resolution

• You are able to deal with ambiguity and are exceptionally adaptable and flexible

• You're digitally savvy and you embrace and advocate for change. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• You’re able to manage multiple activities with varying complexity in a sophisticated matrix environment organization while under time constraints

• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life

• Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 31st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Compliance Monitoring, Operational Risks, Proactive Approach, Regulatory Oversight

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.