Job Description

HPの大型インクジェットデジタル印刷機のエンドユーザーに対する保守サービスを担当していただきます。

HPの顔としてお客様のご要望を理解し、技術力と問題解決型のコミュニケーションを通しお客様との信頼関係を構築できる人物を求めてます。

【業務内容】

• お客様から連絡を受けた障害に対応する為にお客様先に出向いての対応

• 各種リモートツールを使用した技術的サポート

• 未解決の問題を上位エンジニアあるいは開発部門にエスカレーションし、指示を仰ぎながらの対応（英語を使用）

• 機器の設置、見込み顧客への販売支援、イベント等のサポート

• 新規又は既存顧客に対してのトレーニング、初期サポートの提供

• 技術力とビジネスへの理解両輪のバランスが取れること

• 担当顧客と強固な関係を構築

• 各種レポーティング

【必要とされるスキルと経験】

• フィールドサポートエンジニア経験　※3年以上必須

• 電気図面及び機械図面の読解、電気の基礎知識

• インクジェットを中心とする印刷業界全体のテクノロジーやマーケットに関する知識・興味を持っていること

• 海外のメンバーと技術に関し英語でのコミュニケーションをメールや会話で円滑に行うことが出来ること

• 円滑なコミュニケーション能力、傾聴力があること

• 新しいこと・チャレンジなことに前向きに、ロジカルな思考に基づいて自発的に必要なアクションを立案し、実行することができること

• 高い当事者意識、何があっても諦めず責任感をもって物事に取り組むオーナーシップを持つこと

• Excel・PowerPoint等のPCスキルを持ち、お客様へご説明する実際の業務利用経験があること

• 組織や規定を入社後十分に理解しOSやネットワーク、HPの基幹システムをに速やかに活用できること

※製品を一人で担当しサポートした経験優遇

※グローバル組織で勤務された方を歓迎

※選考は人物面重視となります

【資格】

• 要普通免許

【応募書類】

・職務経歴書（日英）

・履歴書（写真不要）

#LI-Post

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

• Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.

• Integrate technical knowledge and business understanding to create. solutions for customers.

• Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.

• Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.

• Apply HP solutions to meet highly complex customer needs.

• Identify additional services that could lead to future service revenue growth.

• Provide technical consulting during contract renewal discussions.

• Build and maintain strong relationship up to senior management level in assigned accounts.

• Design and deliver support solutions using specific industry knowledge and expertise.

• Assist in managing delivery of industry support solutions.

• Lead Customer Expectation management as part of escalation process.

• Lead cross-team or large programs/projects.

• Coach or guide junior consultants.

Education and Experience Required:

• Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.

Knowledge and Skills:

• Thorough knowledge of HP products and services offerings, HP organization, competition, third party products and market trends.

• Broad knowledge of corporate organization, job, and policies.

• Comprehensive business, technical or functional knowledge at an expert level.

• Communicate tactfully with diplomacy up to senior management levels within an organization.

• Active listening skills and ability to adjust messages to audience level.

• Problem-solving skills (proactive, reactive and creative).

• Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.

• Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.

• Provide suggestions for operational efficiencies.

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).