Job Information
Netsync Network Solutions NOC Manager - Network in Tampa, Florida
Detailed Description
Description: Under the direction of the Practice Manager, Managed Services (IT), the Network Operations Center (NOC) Manager - Network is responsible for creating and evolving internal IT Data Center processes and procedures, monitoring ongoing operations, and insuring reliable delivery of our clients Network Infrastructure services. The NOC manager will supervise all assigned IT operations staff and systems while coordinating with other IT Department managers. This job will be ONSITE 100%
Responsibilities:
Configure and manage all NOC tools and software
Configure systems integration through database, API or scripting
Ensure the highest level of systems and infrastructure availability and security
Recommend tools, software, systems or enhancements to deliver a feature rich NOC
Recommend process improvements to drive efficiency
Monitor and test network performance for potential bottlenecks and identify possible solutions
Maintain security, backup and redundancy strategies
Write and maintain custom scripts to increase system efficiency and lower human intervention time on any task
Provide support for complex issues that require escalation
Liaison with vendors and other IT personnel for system or problem resolution
Maintain strong working relationship with customers and team
Skills and Experience:
Preferred experience with ManageEngine, JIRA ITSM, Syslog, Traps, NetFlow,
Extensive experience with Meraki monitoring concepts, technologies and tools Experience with SNMP, MIBs, Log Collection
5+ years of working experience in information security, technical operations, or similar capacities
BA/BS in Computer Science or equivalent, Information Systems or equivalent work experience
Demonstrated ability to work independently and effectively with individuals across various levels
Ability to work in a diverse, fast-paced environment and effectively collaborate across teams.
Exceptional people skills with demonstrated ability to work with both a technical and functional audience.
Good understanding of information security principles and IT infrastructure including operating systems, applications, communications and network protocols.
Solid understanding of networking and security including routing/networking and TCP-IP protocols such as
Minimum qualifications:
- A minimum of 5 years IT industry experience in systems administration, understanding monitoring protocols and having a background in NOC/SOC environments. (Preferred experience, with Cisco Meraki, JIRA ITSM, ManageEngine, Syslog, Traps, Netflow, ITIL Certification is desired). Ability to pass rigorous background checks. Must have and maintain a clean driving record.