Role Purpose:

Under guidance, configures client reports from standard IQVIA systems.

Principal Accountabilities:

• Under broad guidance, manages the on-going daily production for a specific area to an agreed schedule and to client specification.

• Responsible for the QC production, data investigations and resolutions of client inquiries for the assigned Australia and New Zealand offerings.

• Communicates findings and provides recommendations arising from data validations conducted during QC production and query investigation for both internal and external Clients.

• Develops and implements additional quality control/assurance system to further improve data processing and quality.

• Able to do 100% quality control checking to ensure that every deliverable sent directly to our local office will not cause any escalations.

• Ensures that the appropriate processes are adequately documented and followed across all systems.

• Able to understand, comprehend and analyze the classification that requires correct segmentation based on the given category definition documents of each client.

• Ability to train members to produce high productivity and high accuracy of output that meets or exceeds the expectations of the Local Office.

• Manages and addresses queries, issues from users to help them improve, develop, and master the process.

• Create and update training materials or documentations that could help maintain high quality of the output and process.

• Communicate with the Local office and other managers of the production hub for any instructions and updates when necessary.

• Ability to multi-task with BAU, admin and other projects that could be assigned.

• Contribute on identifying process improvement opportunities.

• Ability to guide the work of others within a team environment.

• Ability to work under time constraints and changing work volumes.

• Have the strong independency to handle different segmentation clients that could be managed in the future growth of the team.

• Ability to create capacity and resource plan for the team for changing of work volumes and additional onboarding clients.

• Willing to be trained for technical to run scripts for Python and SQL for QC reports, report generation and other admin tasks used for the process.

• Ability to identify potential processing improvements and help with the innovation process to validate data required for pre and post UAT.

• Ability to forecast workload progress and communicate to leaders and Local Office potential strategies.

Minimum Education, Experience, & Specialized Knowledge Required:

• Bachelor's degree in science for Pharmacy or any medical background with at least 1 year of experience

• Willing to do production work and accept additional tasks like Adhoc, special project or other challenging tasks

• Ability to work with the Local Office, to follow directions accurately and to work under time constraints and changing work volumes

• Strong interpersonal, written, and communication skills

• Strong customer focus, an attention to detail and excellent analytical and problem-solving skills

• Ability to work well with others cross functionally

• Proven ability to achieve goals on time

• Good analytical and problem-solving skills

• Ability to process large amounts of data to isolate issue in question.

• Demonstrate strong understanding of complex concepts and processes

Additional Requirements:

• The job requires flexibility to adapt with the rules and requirements of different clients and markets which require quick grasp, analyzation, critical thinking, and strong decision making that resulted in a high quality of output.

• General knowledge of the company's products and pharmaceutical industry or field specific to a major function.

Organization Reporting and Scope:

Typically reports to: Team Lead, Production Operations

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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