Job Details Level Entry Job Location Corporate Office - Tacoma, WA Position Type Full Time Education Level High School Diploma or equivalent.   Salary Range $20.38 - $30.58 Hourly Travel Percentage Negligible Job Shift Monday - Friday Description Sound is looking for... A Loss Management Assistant to join our team! As a Loss Management Assistant you will support the department's efforts to maintain control of delinquent loan accounts, monitor member accounts and take appropriate action. In this role you will maintain accurate record of past due accounts and collection efforts and continue with follow-up actions. Additionally you will keep accurate records and reporting on collection activity. At Sound you will experience... Our purpose which is "to stand with you through all waves of life". Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing. A diverse workforce with an inclusive and supportive environment. Besides competitive pay, we offer career growth, and we hold a benefits package that's consistent with our purpose, personalities, and values. Teams that are living out the credit union philosophy of "people helping people". Fellow employees who are dependable, genuine, inclusive, and resourceful. Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing. As a Loss Management Assistant you will... Provide day-to-day support to the Loss Management team. Organize and maintain negative share accounts to conclusion. Administer payment processing for Consumer Credit Counseling Service and Chapter 13 Bankruptcy payments. Prepare and mail letters regarding delinquent loan accounts. Service Guaranteed Asset Protection (GAP) policy payments and warranty refunds. Research and respond to notifications on towing reports. Prepare collection documents for appropriate collection agencies regarding charge off accounts. Update and upload insurance binders to the Insurance Service Center website. Assist with research and validations of Credit Bureau disputes. Research and detect trends in charged off shares and loans. Monitor department email inbox-field/prioritize incoming department emails and communications. Answer phone inquiries, direct calls, instant messages, and assist as necessary. Sort and distribute Credit Union inter-office envelopes and postal mail. Complete administrative office duties including preparing reports, typing documents, creating spreadsheets, printing, laminating, filing, organizing, copying, faxing, and ordering supplies. Maintain intra/interdepartmental workflow by providing information to and cooperating with teammates and working on variety of special department projects as needed. Qualifications Our ideal candidate will bring to the team... Two or more years of administrative and/or functional department support required. One or more years of experience in the customer service field required, preferably in a financial institution. High School Diploma or equivalent required. In addition: Must be bondable Employer sponsorship to secure or maintain employment authorization not available As a team member of Sound, you will receive... These benefits in support of a true work/life balance: Full medical, dental, vision, and disability for the employee [yourself] with premiums paid by Sound 401(k) with 4% match - Plus