Client Engagement Banker

Retail Banking Group

Tacoma, Washington

Description

About Us:

Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

Client Engagement Bankers build meaningful, long-term relationships by leveraging excellent interpersonal skills. This includes offering sound financial advice, and often collaborating with internal Bank partners. Personal bankers are expected to be active in the community and engage customers where and how they prefer to bank by providing education on digital and traditional solutions to achieve their banking needs.

• Deliver exceptional experiences to build, expand, and retain long-term client relationships with individual and small business clients by assessing their needs and offering them the best products and digital services to meet their financial goals.

• Collaborate with partners across the Bank in various lines of business as well as within the branch team · Able to independently support and resolve client issues with digital products and services directly.

• Support the community, which may include events during and after business hours, weekends, volunteerism, and other forms of community sponsorship.

• Assess the financial circumstances of current and prospective clients and provide tailored solutions for their needs, which can include a full range of retail products and loans, as well as collaborating across the Bank to meet client needs.

• Provide timely and accurate financial advice drawing on previous lending experience to originate and manage credit requests for business and consumer clients, including proactive management of a dedicated loan portfolio.

• Assist in troubleshooting remote services that include digital banking, Bill Pay, and ATMs

• Convert in-person and phone conversations to leads.

• Conduct transactions efficiently while interacting with the client to build a deeper, long-lasting relationship.

• Process and oversee technical tasks such as opening complex business accounts with some supervision.

• Skillfully handle customer complaints and concerns with the outcome goal of enhanced customer relations

• Support ongoing sales and service training of team members to generate superior results and exceptional client experience.

• Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.

• Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position.

• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

About You:

• High school diploma or GED

• Bachelor’s degree preferred.

• Proficiency with Microsoft Office or other comparable software applications

• Beginning to research, learn, and question in order to offer ideal products and services.

• Building technological skills in various delivery channels, including online banking platforms, Bill Pay, E-Statements, mobile banking, ATM, and business banking applications.

• A deep desire to assist clients in achieving their financial goals.

• Continuously working to improve communications skills, including presentation skills

• Attention to detail, follow-up, and follow-through.

• Ability to collaborate with peers across the Bank.

• Building technical aptitude in Windows OS, Apple, and Samsung handheld devices, including the ability to troubleshoot systems.

• High capacity for empathy and emotional intelligence

• Learning to manage deposit and loan portfolios including less complex consumer and business relationships.

• Ability to obtain a Nationwide Multistate Licensing and Registry (NMLS) within 60 days .

Work Style:

Umpqua Bank offers a Flexible Workplace Program and this opportunity comes with the Full Office work style which is working in office from a designated company location five days weekly.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.75 to $22.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected]

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.