Hours: Monday-Friday, 2:30pm- 11:00pm

Responsibilities

• Pre-approve customer's hazardous shipments per the 49CFR and enter hazardous materials data into the back office system.  Answer questions regarding regulation and stipulations with confidence.
• Coordinate with terminal operations on capacity issues, prioritizing cargo and providing trailer booking count to assist with planning.
• Perform the southbound notification and scheduling; coordinate northbound transportation of loads and empties to meet the needs of internal and external customer.
• Reconcile northbound trailer and vehicle totals after sailing.
• Provide quality customer service to internal and external customers.  Resolve customer and vendor issues.
• Customer communication internally and externally.
• Monitor equipment needs and customer pools based on booking levels, releases, trailer tracing, customer profile and transloads.
• Coordinate yard activities with the Terminal Manager and Longshoremen.

• Issue and cancel bookings; set up appointments with customers and vendors.

   

*Education and Experience: *

• One to two years customer service experience, preferably in transportation.
• DOT 49CFR HazMat Carrier Requirements (Water)

• Associate's degree preferred.

   

Skills and Abilities and Skills

• Excellent Customer Service Skills
• Excellent verbal and written communication skills.
• Good math skills.
• Excellent problem solving skills.
• Good organizational skills.
• Must be a team player.
• Ability to multi-task and prioritize.
• Ability to work flexible hours, including evenings and weekends, as required.
• Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).

Salary: $47,000.00 - $55,000.00 per year 

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance