Graduate Admissions System and Operations Analyst

Vice Provost for Student Affairs, Redwood City, California, United States

Information Technology Services

Post Date May 21, 2024

Requisition # 103340

Stanford University has an immediate opening for a full-time Graduate Admissions System and Operations Analyst in theOffice of Graduate Admissions, the operational backbone for campus-wide graduate admissions processes spanning more than 70 departments across five schools. Reporting to the Graduate Admissions System and Operations Manager, this role will specify requirements and perform system configuration for a campus-wide application management system (Slate by Technolutions) to deliver a seamless experience for applicants and improve graduate admissions workflow, production, efficiency, and effectiveness for departmental staff and faculty.

We seek a creative problem-solver and an enthusiastic team player with a keen interest in developing mastery at the intersection of the fields of technology and graduate admissions. The ideal candidate has the aptitude and curiosity for learning new systems and enjoys tackling complex projects spanning data analysis, process improvement, and web development. We seek candidates who can support the vision, mission and values of theDivision of Student Affairs, and supportOur Most Important Work, using human-centered design principles to build inclusive systems and processes for applicants, staff, and faculty.

Inclusion and diversity are integral to Stanford’s commitment to excellence. We are interested in

candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with students and staff from diverse backgrounds, or incorporating diverse perspectives in their work.

Your primary responsibilities include:

Slate Administration (65%)

• Build and maintain system components to support the full life cycle of the graduate admissions operation — application, evaluation, and decisions — using independent judgment to create sustainable business processes while balancing customization needs for 130 graduate programs.

• Perform routine data audits, consolidate duplicate records, and execute retention policies in compliance with best practices for database management.

• Develop technical solutions to streamline central graduate admissions operations using a combination of forms, mailings, and other Slate functionality.

• Build complex queries and reports using configurable joins to support central graduate admissions operations and internal data requests.

• Serve as security administrator to manage system permissions for approximately 2,000 staff, faculty, and student users.

• Develop central and department-facing help guides and contribute to training videos and related communications to foster a campus-wide culture of continuous learning in Slate.

• Perform light web development to maintain custom portals.

• Collaborate with technical staff in partner offices to set up and troubleshoot data integrations between Slate and other campus systems.

• Implement new processes in Slate to address campus-wide operational needs in the areas of graduate recruitment and non-degree applications.

Customer Service (20%)

• Build positive working relationships with departmental admissions staff through one-on-one consultations to provide technical guidance during key phases of the admission cycle (cycle prep, cycle kickoff, evaluation, and decisions).

• Respond to inquiries from departmental admissions staff ranging from general policy questions to complex technical issues.

• Respond to a high volume of technical support requests from applicants and recommenders, ranging from routine low-level requests to highly complex issues that require critical thinking and problem-solving skills to resolve the root problem.

Central Graduate Admissions Operations (15%)

• Evaluate post-secondary academic credentials and English proficiency test results for incoming graduate students to determine eligibility for matriculation.

• Process application change requests from departments (program/term changes, withdrawals), making the requisite data entries in Slate and PeopleSoft.

• Review non-degree applications to confirm eligibility and enter the necessary data in PeopleSoft to create non-degree student records.

• Assist with other operational processes as needed, including fee waiver requests, TOEFL waiver requests, and official transcript processing.

In addition, preferred requirements include:

• Experience in Technolutions Slate CRM and PeopleSoft.

• Familiarity with graduate admissions processes and best practices.

• Good working knowledge of HTML, CSS, and JavaScript.

• Advanced skills in Microsoft Excel / Google Sheets, including lookup functions and pivot tables.

Working Conditions:

• This is a hybrid position requiring at least two days of onsite work per week at the Stanford Redwood City campus.

• May work extended hours, evenings and weekends.

The expected pay range for this position is $80,000- 104,100 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees.

Specifics about the rewards package for this position may be discussed during the hiring process.

How to Apply:

To be considered, please submit a cover letter and resume along with your online application.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture andunique perksempower you with:

• Freedom to grow . We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

• A caring culture . We provide superb retirement plans, generous time-off, and family care resources.

• A healthier you . Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

• Discovery and fun . Stroll through historic sculptures, trails, and museums.

• Enviable resource s. Enjoy free commuter programs, ridesharing incentives, discounts and more!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources atstanfordelr@stanford.edu. For all other inquiries, please submit acontact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

• Schedule: Full-time

• Job Code: 4771

• Employee Status: Regular

• Grade: H

• Requisition ID: 103340

• Work Arrangement : Hybrid Eligible