Job Information
Abbott Commercial Director, Greater China in Shanghai, China
Major Responsibilities :
Strategy and Business Development
Work under the leadership of General Manager in collaboration with all functions to define strategic direction for the sales and commercial operations and identify/validate key opportunities to drive profitable growth
Lead strategic initiatives, providing advice, leadership, and/or support, as required (e.g., Gross Margin Improvement, Marketing Mix Optimization, Sales Force Alignment/Expansion/optimization, et al.)
Lead and drive the annual strategic planning process; generate new ideas on how to create growth and value for China
Act as a strategic “think tank” for General Manager on business development opportunities (ex. partnerships with other organizations)
Conduct periodic business reviews with the Leadership team to identify and address business issues and opportunities, and to ensure progress toward business objectives
Drive the forecasting process (e.g., Sales & Operations Planning, Rolling LBE)
CRM&Digital
Develop a holistic CRM and Digital strategy and roadmaps, ensuring continuous implementation for Greater China
Work with APAC/global team to ensure digital health tool local solution is supported with necessary resource/technology help from global
Implement and enhance China local digital heath tool to leverage it to enhance busienss results
Manage campaigns to promote the download & utilization of digital health tools and drive the user activeness, user retention and repeat purchase etc.
Design, align, champion and implement a customer lifecycle matrix using the appropriate variables, including propositions across contextual elements (relationship to brand, location, time of day, purchase history, customer service interactions, research inputs)
Commercial Excellence and Operation
Outline vision for enhancing sales team impact and efficiency, align organization to vision and set strategy for achieving it
Establish analytic methodologies and support tools / processes to assist business teams make informed decisions on sales team sizing, structure, alignment, target setting, resource allocation and motivational plans
Lead cross function efforts to address strategic sales team related issues
Continually improve efficiency in Commercial operation and support business growth via Commercial strategy implementation
Customer Experience
Develop a clear customer service strategy to support both the patient population as well as the healthcare professionals’ (HCP) needs
Evaluate current customer journey and engagement touch-points and recommending improved solutions and implementing these solutions via the third party customer service vendor
Minimum Education Required :
- BA/BS in business or science/engineering. MBA, PhD or MD from top-tier school will be an added advantage
Minimum Experience Required:
Proven leader with at least 10 years working experience within the healthcare sector; with 5 years in a managerial grade, leading and building high performing teams
Experience in building and executing a best-in-class business strategy and has demonstrated experience in new product launches, creating sustainable growth, managing a portfolio of brands
Outstanding consulting and strategic planning skills—proven ability to identify/define business questions and issues, conduct analysis, formulate actionable ideas and recommend/sell a point-of-view to senior management
Have a strong understanding of sales and marketing, with a spirit of entrepreneurship and proven ability to drive an idea through to full implementation
Innovative and creative—demonstrated ability to leverage consumer insights to identify and evaluate creative ideas, focusing on those that will create sustainable competitive advantage
High-energy, self-starter that is assertive, possesses a high degree of self-confidence and intellectual curiosity, exhibits a bias for action and demonstrates good executive presence
Exceptional verbal and written communication skills in both English and Chinese a must, with the ability to interact effectively with all levels of leadership
Experience in the healthcare or consumer packaged goods sector preferred
Top-tier strategy consulting experience (e.g., McKinsey, Bain, Boston Consulting Group, Strategy&) or 5+ years post-MBA work experience advantageous
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com
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