At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

This opportunity allows you to be the technical interface between our Global Services and Technical Sales organizations, Product Development and all other company departments for our ASM product line (Application Security).

You'll have comprehensive product knowledge and ability, expert network engineering and application delivery knowledge, including troubleshooting and design review. ENEs will spend about 80% of their time resolving escalations as well as other projects as required.

What will you do?

• Provide exceptional technical support to investigate and resolve complex issues on F5 products (software and hardware) for the Field Services, Network Support, Consulting and Training organizations, both remote and occasionally on-site

• Take ownership of technical issues of any complexity with minimal need for supervision or assistance

• Assist Technical Sales Engineers by verifying network solutions and ensuring that appropriate products and services have been selected to satisfy client requirements

• Work with Product Development and Product Management to ensure products are developed in ways that meet customer requirements

• Validate and distribute issue-specific software solutions

• Be the interface with Product Development group on behalf of all Global Services

• Mentor F5 technical support engineers

• Be responsible for CERT and security release alerts to customer install base while working with product development

• Review, test and create content for F5s technical knowledge base

• Participate in on-going training with F5 products and related technologies

   

Knowledge, Skills and Abilities

Thorough understanding of web application security topics (e.g. signature based security and policy based security) including the OWASP Top 10 and mitigations

Expert knowledge of web applications and concepts such as HTTP, MySQL, character encoding and interaction with languages such as HTML, JavaScript, PHP, Python/Perl, TCL, etc

Expert knowledge and troubleshooting skills for HTTP based applications including use of tools such as Wireshark, HTTPWatch, BurpSuite or similar

Good knowledge of Web2.0 technologies such as XML, SOAP, REST and Web Services Security

Good working knowledge of SSL and troubleshooting SSL

Good knowledge of Unix environments especially Linux for configuration & troubleshooting

Working knowledge of the Web Browser environment (JavaScript interaction, HTML DOM etc)

Strong interpersonal and presentation skills, both oral and written, with the ability to articulate and educate customers about complex technology in a simple way.

General Knowledge in malware methodology

General knowledge of web based offensive methods

Ability to diffuse complicated technical and political situations with enterprise customers

Ability to work in a highly-collaborative team environment

Strong interpersonal and presentation