MES Senior Technician

Savannah, GA

CBU: HMGMA

CBU: HMGMA

Purpose:

We seek a skilled and enthusiastic individual to join our dynamic IT team as a "MES Senior Technician." In this role, you will assume a crucial responsibility by overseeing and evaluating MES Systems and equipment throughout our Automotive Manufacturing plant in HMGMA Savannah, GA.

Your primary focus will involve delivering Level 1 support to ensure uninterrupted production operations at HMGMA Savannah, Georgia. This is an opportunity to contribute significantly to our ongoing success and maintain the seamless functioning of our production processes.

Essential Functions:

• Monitor and respond to problems with MES and computer systems. This includes answering phone and radio calls from production and maintenance.  

• Complete periodic checklists regarding MES computer systems. Promptly respond to and resolve issues and requests as they arise.  

• Work with other Analysts and MES team members to resolve issues.  

• Escalate issues as per MES escalation standards. 

• Work in both a control room and on the plant floor.  

• Work overtime as needed to support production as well as projects.

• Reconfigure and replace computers, scanners, and printers as they fail. 

• Attend some holidays and the summer shutdown period to perform preventative maintenance of computers and MES equipment throughout the plant. 

  Assist customers with installations and modifications regarding MES systems. This includes computer installation, scanner installation, and computer repair. 

  Scope:

• Monitoring and Analysis

• Production Support

• Equipment Maintenance

• Data Management

• Issue Resolution

• Continuous Improvement

• Training and Documentation

• System Testing

• Performance Monitoring

• Collaboration

• Emergency Response

• Adherence to Protocols

• System Documentation

• User Support

• Task Prioritization

  These scope indicators outline the essential responsibilities and focus areas for an MES Senior Technician within an organization.

  Results:

• Reduced Downtime

• Improved System Performance

• Timely Issue Resolution

• Enhanced Data Integrity

• Effective Collaboration

• Documentation and Knowledge Management

• User Empowerment

• Continuous Improvement

• Adherence to Protocols and Compliance

• Effective Emergency Response

• Resource Efficiency

• Positive User Experience

  Job Requirements:

  Education

  High School diploma or Equivalent

  Computer Technical Courses

  Related Work Experience (Yrs.)

  5+ years of IT experience

  Skills/Knowledge

• Ability to support 24 X 7

• Ability to work overtime.

• Certifications Preferred: A+, Microsoft Certifications (MCPD, MCITP, MCTS).

• Proficiency with Microsoft Office.

• Excellent Analytical Skills and problem-solving skills.

• Proficient in MS Word, Excel, and PowerPoint.

• Knowledge of Windows OS & Server Operations.

• Ability to read and follow complex work instructions.

• Must possess critical listening skills to discern end-user concerns/issues.

• Ability to communicate well in both written and verbal form.

• Ability to think logically, analyze issues, and implement countermeasures.

• Ability to plan, organize, and coordinate work assignments.

• Some technical experience troubleshooting computers or electronic equipment is a plus.

• Experience in a manufacturing environment is a plus.

• Advanced computer knowledge

• Advanced knowledge of Windows server operations

• Troubleshoot and fix hardware such as Computers, Printers, and Scanners (Auto1-D, 2-D, and both handheld & and wireless)

• Assist in installing computers, printers, and scanners.

• Advanced installation and troubleshooting knowledge within network configuration for computers, printers, and scanners.

• Expert GMES Application monitoring

• Monitor and troubleshoot GMES application - Level-II support.

• Expert proficiency with Microsoft Office

  Certifications (Required/Preferred)

  CompTIA+, a plus certification preferred.

  Salary: $60,000 - $68,000

   

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