Company:

Qualcomm Technologies, Inc.

Job Area:

Engineering Services Group, Engineering Services Group > Technical Communications Management

General Summary:

Senior leadership position in the worldwide Qualcomm Customer Engineering group that is responsible for enabling the broad range of product developers that use Qualcomm products as the basis for their respective commercial solutions. The objective of this role is to guide the development, deployment, and management of an industry leading, large-scale, developer focused, technical information platform that is seamlessly integrated into the corporate website, supports efficient production of content, and ensures that the technical information meets the needs of the product developers audience.

Minimum Qualifications:

• Bachelor's degree in Engineering, Computer Science, Communications, English, or related field and 10+ years of experience writing and editing software and/or hardware documentation and content, or related work experience.

OR

Associate's degree and 12+ years of writing and editing software and/or hardware documentation and content, or related work experience.

OR

High School diploma or equivalent and 14+ years of writing and editing software and/or hardware documentation and content, or related work experience.

Preferred Qualifications:

• Extensive experience developing and delivering developer focused documentation, training packages, and video content at an industry leading technology company such as NVIDIA, NXP, MediaTek, Microsoft, Google, Apple, Intel.

• Extensive experience designing, deploying, and maintaining a modern, efficient, enterprise scale, multimedia documentation platform serving a wide range of developers.

• Experience developing technical documentation in DITA XML source format using the Oxygen XML tool suite and generating HTML and PDF using the DITA Open Toolkit.

• Experience developing technical documentation in reStructuredText and Markdown formats using popular tools such as Sphinx, Breathe, and Doxygen.

• Experience with automating the generation of documentation from hardware and software source code files and from custom product information databases.

• Experience with requirements management and Jira based agile project management methodologies applied to the production of technical documentation.

• Experience applying best practices for website user experience design, development, evaluation, and end user testing.

• Experience engaging with developer communities to gather feedback to identify opportunities to expand the usefulness of developer focused technical documentation.

• Familiarity with lifecycles, ecosystems, and common tools applicable to the development of consumer electronics products.

• Familiarity with fundamentals of structured authoring, information architecture, content strategy, learning design.

• Familiarity with open source software philosophy, communities, methodologies, and popular projects.

• Familiarity with Adobe Experience Manager, Salesforce, Perforce, Github, Jira systems.

Principal Responsibilities :

• Work with senior leaders from product management, development engineering, customer engineering , technical writing , and tools development to ensure broad alignment with a companywide developer documentation strategy.

• Work with website designers, technical writers, and tools developers to improve the quality and delivery of developer focused technical product documentation for all products and business areas.

• Design, develop, and deploy systems, platforms, templates, and processes to enable large scale decentralized, collaborative authoring and delivery of technical documentation.

• Develop, train, and enforce technical documentation design, navigation, ease of use quality guidelines, requirements, and milestones for content creators including engineers, product managers, and technical writers.

• Design, implement industry leading systems, tools, process to produce large scale multimedia content including YouTube videos, focused webinars, technical training.

• Track product developer use cases and information requirements across subject areas and product lines to ensure that documentation content meets corresponding developer needs.

• Proactively engage with product developer communities, conduct online surveys, and analyze website analytics to gather feedback from product developers to continually refine and improve developer documentation.

• Perform comparative analysis of best in class websites on a regular basis and keep up with technical communications industry trends to ensure a modern, best in class developer documentation experience.

• Plan and manage internal deployments of process and system change to ensure smooth adoption of improvements by all affected internal organizations.

Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hr_public_article_view&sysparm_article=KB0039028) for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.

Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range:

$159,000.00 - $238,500.00

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer!

If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification