Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.

• Provide advanced administration support for Salesforce.

• Resolve escalated issues.

• Handles user requests for system needs and upgrades that are unique or complex and require additional research.

• Implements various applications of a highly complex nature.

• Optimize system performance.

• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.

• Performs root cause analysis and diagnostics on the more unique or complex production systems.

• Collaborate with cross-functional teams to implement complex configurations and enhancements.

• Conduct thorough troubleshooting and provide guidance to Tier 1 and Tier 2 administrators.

• Applies scripting methodologies to automate related tasks.

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.

• 5+ years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills

• Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.

• Applies standard methodology, techniques, procedures and criteria.

• Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.

• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a senior project participant.

• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

• Exceptional customer service skills.

• Advanced experience with cloud infrastructure, digital workspace, and storage technology.