Description

As an Amazon Dedicated Cloud (ADC) Engineer, you are the primary escalation point for Data Center Technicians within your assigned region. You are an expert at troubleshooting hardware-based problems including but not limited to: server level hardware, fiber and copper cable paths, networking equipment, and related problems. You have an interest in the services used to maintain and manage hardware within the datacenter. You use this knowledge and excellent communication skills to work with multiple internal teams to troubleshoot and solve complex problems for our customers. You enjoy leading several projects at once and love to learn and be curious. This position will support multiple separate sites.

ADC Engineering combines operational support and systems engineering to build and run large-scale, massively distributed, fault-tolerant services and systems dedicated to U.S. Government customers. ADC Engineers ensures that AWS services - both our internally and externally-visible services - continually raise the bar on security, availability, and scalability. Additionally, ADC Engineers keep an ever-watchful eye on our systems' capacity and performance. Much of our focus is to optimizing existing systems, building infrastructure and eliminating work through automation. You will have the opportunity to manage the complex operational challenges of scale, which are unique to AWS, while using your expertise to work with other teams and engineers to drive large-scale system decisions.

ADC Engineering’s culture of diversity, intellectual curiosity, problem solving, and openness is critical to its success. Our organization brings together people with a wide variety of backgrounds, experiences, and perspectives. We encourage them to collaborate, think big and take risks in a fault-free environment. We promote self-direction to work on meaningful projects, while also striving to create an environment that provides the support and mentorship needed to learn and grow.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Key job responsibilities

• Deep Dive escalated hardware issues and provide clear guidance to Data Center Technicians.

• Assess possible systemic issues then identify and work with the owning team(s) to solve complex problems at scale.

• Initiate service improvements in the production environment

• Perform incident response, event management, and blameless Correction of Errors processes.

• Automate common tasks and processes

• Work with other engineers to diagnose and resolve customer issues

• Track the health of our services, identify and fix problems on complex systems with massive scale

• Collaborate with some of the leading minds in distributed systems

A day in the life

AWS is a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a “typical” day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the other engineers, or discuss radical new approaches to automate operational issues.

About the team

Our team is dedicated to our customers, and do our very best to solve their issues in a timely fashion. You will work closely with your region's Data Center Technicians while they escalate issues for you to solve. You will collaborate with your fellow DCOSE engineers around the world to solve issues efficiently.

We are open to hiring candidates to work out of one of the following locations:

San Antonio, TX, USA

Basic Qualifications

• Bachelor's degree in Computer Science/Engineering, or 3+ years of related technical field, or equivalent practical experience.

• 2+ years of hand-on experience with server hardware

• 2+ years of experience with command line Linux

• Ability to read, understand, modify, and utilize existing scripts (python, bash, java, tampermonkey/javascript)

• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

• 5+ years overall development/technical support experience

• 2+ years of networking experience.

• 2+ years automating routine tasks using Python, Bash, Ruby, Perl, etc.

• Experience troubleshooting all levels of the OSI model

• Experience with performance and log analysis.

• Previous experience working in a Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment)

• Meets/exceeds Amazon’s leadership principles requirements for this role

• Meets/exceeds Amazon’s functional/technical depth and complexity for this role

• Ability to lift up to 40lbs and worked in a cramped and/or elevated environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.