Description Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. In this position, you will: Uses in-depth information and analysis to provide management with advice and counsel on a variety of business issues. Issues are often highly technical and complex in nature. Define user requirements for complex systems and educate customers on application functionality and limitations. Collaborate with customers on efficient, effective use of application resources, and create related documentation as necessary. Work with internal and external teams to support and develop business solutions. Use professional knowledge, judgment and analysis in making decisions or recommending a course of action that meets business needs, in addition to assisting others in these same activities. Demonstrates service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized. Applies standards, concepts and theories related to technical discipline to provides solutions to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills. Prepares documentation and assist in documenting, defining and developing workflows in collaboration with relevant stakeholders. Leads project teams as needed. Synthesizes data, information, and knowledge to analyze multiple approaches/solutions to issues or problems. Collaborates with peers to create and maintain standard team specific documentation. Leads maintenance and improvement of documentation standards. Identifies, manages, and communicates issues and risks, diplomatically escalating as appropriate through areas affected. Assist others in gathering, assessing and troubleshooting of application failure root cause. Understand and translate the business needs into system design alternatives, configuration and workflow validations. Facilitates and coordinates the development and analysis of complex test plans. Acts as a resource during testing and upgrades; coordinates with appropriate individuals. Able to define and meet individual goals consistent with organizational mission, quality, budget, customers, and financial results. Plans and coordinates downtime, change management, maintenance, and upgrades. Performs capacity planning and vendor management. Ability to travel as required. Perform rotational on-call responsibilities. Job Specific Knowledge, Skills and Abilities: Competent in supporting the technical, operational, and application needs for appropriate highly complex application or several moderately complex applications from end-to-end. Skilled trainer of team members in information collection, troubleshooting root cause of application failures and system monitoring. Knowledgeable of application architecture with advanced skills in technical documentation of application system installations and highly complex system flows. Skilled development of multifaceted testing plans and processes for complex systems. Skilled trainer of database configurations, complex queries and elements. Able to lead others in identifying ways to enhance or improve programs, processes and systems. Proficient in Microsoft office products. Able to lead and mentor other leaders on internal project work with moderate to high complexity and risk. Demonstrated ability to network collaboratively with members of all busine