Job Description Summary

Job Description

In this role, you will play a strategic role by translating the product specifications/characteristics into a simplified and lean process; focusing on standardization and compliance; and ensuring the best customer experience and quality while supporting work for Lifecycle events. You will also leverage your expertise to work collaboratively across internal operations teams and with key stakeholders to resolve issues.

Essential Responsibilities:

• Serve as subject matter expert for all HCM Lifecycle events in the Region and partner with external partner as needed to execute transactions

• Submit and approve mass load requests; Process mass data loads for process out of Core HRO scope

• Escalation management (policy or data)

• Lead HCM Lifecycle processes, requests/transactions, ensuring services are delivered in a timely manner in partnership with NAM Operations Leader and the broader region delivery team, while ensuring high standards of accuracy and quality are maintained, based on compliance with relevant legal and GE policy requirements.

• Maintain the HCM Lifecycle processes updated by managing any required changes identified by the Global Solutions or Region Service Delivery teams. In parallel, own and maintain all process related documentation (SOPs, standard work)

• Accept, track receipt, or validate supporting documentation, to support completion of any worker data changes

• Determine rehire eligibility and record in the HR System

• Provide guidance or support for process escalations that the Region Service Delivery team or external partner bring forth and/or if businesses reach directly out for support; providing quick responses, education and/or guidance

• Facilitate termination process from documentation through final pay in alignment with agreements

• Proficient in all HCM and EE Separations related metrics/KPIs for People Operations with a thorough understanding of operational challenges linked to KPI performance

• Define, implement and regularly lead operational KPI reviews in collaboration with Product Leaders in order to identify trends in poor performance, identify root causes and define countermeasures for the Region

• Proactively identify and drive continuous improvements by interfacing with the HCM Lifecycle Product Team and other regional delivery teams, proposing process improvements to reduce waste, manual work, align to global standards and increase productivity. Lead changes with region service delivery team to be implemented

• Partner with business HR teams to provide education, value-added consultation, employee communication, and other related services

• Manage related vendors and lead any new vendor implementation in partnership with the corresponding Product Leader; monitor budget for vendors (where applicable) and process associated purchase orders and invoices.

• Drive a culture of customer service excellence, develop strong working relationships within business HR, function team, vendor, ensuring effective communication and early identification of requirements and service issues, including follow-up on complaints.

• Monitor operational performance leveraging metrics, proactively identify and act on any trends or problems to maintain and improve performance levels for assigned process. Apply subject expertise in evaluating business operations and processes.

• Define or lead the definition of processes, policies, or standards, since he/she has the knowledge of what the right or best way to execute a task would be including clarifying the context in which the rules, processes and polices are applied. Support creation of user documentation and training material including user guides, training manuals, and system requirements if any.

• Utilize LEAN principals to drive operational technology/process improvements to deliver a contemporary experience to the business.

• Tasks as assigned by manager.

Requirements:

• Bachelor’s degree from an accredited university or college in related area (or a high schoolgraduate/GED or equivalent with at least 6 years of relevant work experience)

• Prior professional work experience with demonstrated achievement in Operations/Service-oriented environment.

• Significant prior professional work experience with demonstrated achievement and leadership in understanding lifecycle processes and/or Operations/Service-oriented environment.

• Strong analytical and problem-solving skills with proven ability to organize and analyze data

• Excellent communication and interpersonal skills

• Strong knowledge of vendor management

Desired Characteristics:

• Direct experience using or supporting Workday / HCM Lifecycle Events

• Solid interpersonal skills: ability to work effectively in a team-based environment

• Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness

• Proficiency in HR, Payroll & Benefits systems (ex. Workday) and technologies

• Ability to work in a fast-paced environment, prioritize multiple tasks and meet deadlines

• Experience managing third party providers

• Solid understanding of applicable regional legislative programs/processes

• Comprehensive understanding of and ability to assimilate regulatory and compliance

• Demonstrated success managing projects and/or implementing process improvement initiatives

• Strong analytical and clear-thinking skills; ability to identify trends, drive and implement process improvements

• Strong verbal and written communication skills – ability to present data in a clear, concise, and articulate manner

• Proven record of managing metrics, including analysis, identifying trends, and making timely decisions

• Cultural awareness & sensitivity: ability to flex style to suit differing cultural norms

• Ability to anticipate and resolve challenges

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)

If contracted in the US:

The salary range for this position is 92,900.00 - 123,800.00 - 154,800.00 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus.

If contracted in Canada:

You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation.