JOB REQUIREMENTS: At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them. Our Climate Solutions and Performance Technologies segments support our purpose by improving air quality, reducing energy and water consumption, lowering harmful emissions and enabling cleaner running vehicles and environmentally-friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit www.modine.com. Position Description We are seeking a highly skilled and detail-oriented Service Delivery Sr. Manager to join our team. This position will report to the Global Director of Information Security, CISO. You will play a critical role in designing, implementing, maintaining and managing Modine\'s ITIL processes, ITSM toolsets, Service Desk and Local Technical Support teams. Your expertise will be essential in ensuring efficient and effective service delivery to an organization\'s clients. You\'ll collaborate with cross-functional teams, mentor junior engineers, and ensure the highest level of network security. This is a key role in the modernization of Modine\'s IT support organization. Key Responsibilities Develop and implement the long-term, multi-year strategy and corresponding project plan for IT Service Delivery including but not limited to: Key ITIL Processes, Critical KPI dashboards and reporting, Internal and 3rd Party SLAs, Service Ownership Roadmap for all key IT Systems, ITSM Roadmap and integrations, People management and organization roadmaps Build an IT Service Delivery Organization from the ground up; this maybe include multiple teams with team leads or managers, cross functional individual contributors, global leads and contributors, etc Negotiate and implement a multi-year agreement with a new managed service provider as an additive to our existing L3 engineering organization(s) Implement a new set of processes around ITIL and ensure enforcement through KPIs and employee training programs Choose and implement a new ITSM tool to support the new IT Service Delivery Organization and ITIL processes Monitoring and managing desktop support, IT services desk, and IT support... For full info follow application link. Modine is an Equal Opportunity Employer and Welcomes all Qualified Applicants! EOE/Minorities/Females/Vet/Disability Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4EEB3ECA9ABC43EB