IT Customer Support - Entry Available Title(s): 482CS-YNCSNPS - IT Customer Support - Entry Business Title: IT Customer Support - Entry Employee Type: Classified Time Type: Full time Position Term: 12 Month Position Details: Summary of Duties: Under general supervision provide telephone-based computer and network consulting: troubleshooting, technical support, and software instructional support services to faculty, staff, and students of Washington State University. This position contains a baseline understanding of principles and theory within areas of responsibility and is developing depth of knowledge and practical application. This position also supports the implementation of system wide projects and improvements through working on a project team. The position resolves problems requiring analysis and discernment of the most suitable solutions or processes available. Uses skills and abilities to complete routine tasks at the beginning, while growing toward completing tasks of increasing complexity. Uses basic understanding of the field to perform job duties, and applies learning to recommended options to address unusual situations. Assist lower level staff and temporary employees assigned to the IT Services Crimson Service Desk phones and walk-ins. Required Qualifications: • A Bachelor's degree in a related technology field plus 1 year of professional experience. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis. Preferred Qualifications: • Proficient on multiple computing platforms/operating systems. • Experience working effectively within higher education. Additional Information: Area/College: Crimson Service Desk Department Name: Information Technology Services City, State, Zip: Pullman, WA 99163 Department Link: http://its.wsu.edu/ Monthly Salary: Range 01iT | $4,948 to $6,656 (Step A - M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with https://app.leg.wa.gov/WAC/default.aspx?cite=357-28. WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the https://hrs.wsu.edu/wp-content/uploads/2024/01/2024-Benefit-Overview-for-Civil-Service.pdf and https://hrs.wsu.edu/managers/recruitment-toolkit/total-compensation/. Overtime Eligibility: Overtime Eligible FTE: 100% This is a permanent position. Posting Close Date: Applicants must submit their completed application by Sunday, May 5, 2024 at 11:59 p.m. Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by https://app.leg.wa.gov/RCW/default.aspx?cite=74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made. Application Instructions: Applicants must upload the following required documents to their online application. External candidates, please upload all documents in the "Resume/CV" section of your application. Internal candidates, please upload all documents in the "Resume/Cover Letter" section of your application. Documents may be submitted in one fi