Description

Robert Half's client in Central Phoenix is seeking an onsite IT Help Desk candidate.

Key Accountabilities:

• Provide top-notch customer service Install software to ensure that internal customers can be offered user-friendly support.

• Provide exceptional 1st line customer support for incidents and requests to get users operational as fast as possible and to prevent the same problems from re-occurring.

• Make a continuous analysis and issue recommendations or propose improvements to increase the global performance of the system.

• Produce, store and share technical documents according to knowledge management standards in use.

• Draw up the documentation and assist with training with regard to the user guidelines for specific desktop products, software programs, or systems to ensure that the end-user uses these products, programs, and systems independently and that recurrent issues are avoided.

• Perform administrative and maintenance tasks to ensure that standards are met, including preventative maintenance on client systems, hardware repair, stocking and organization of hardware, inventory maintenance, and keeping up-to-date ticketing records.

• Stay well-informed about the evolutions within the specific field to strengthen your credibility by offering a service that is continuously based on updated knowledge. Share and transfer this expertise within the ICT department to contribute to the long-term continuity. Also, train internal customers in technical solutions for business processes.

• Available to be the on-call technician on a rotating basis with other members of the team. The on-call technician is expected to be available for emergency service when possible. Calls should be returned within a 2-hour window when on-call.

  Requirements

Key Knowledge, Skills and Behaviors:

• 1-3 years of relevant experience required.

• High school diploma or GED required. An associate is preferred.

• Must have knowledge equivalent of an A+ certification and a Microsoft Technology Associate: Infrastructure Certification.

• Primary competencies in Windows 7 or Windows 10 is required, preferably in an Active Directory domain environment.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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