Description

Robert Half is excited to announce a Production Analyst V with one of our biggest clients in the banking industry:

This role is a Product Support/Systems Support role for the corporate technology systems serving HR, Finance, Legal and Enterprise Risk business units. We are looking for a motivated individual, driven to learn fast and contribute to the teams’ success.

Role Summary & Job Responsibilities

• Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels

• Evaluates and acts on the production readiness for technology solution implementations and application deployments

• Analyzes performance trends and crafts action plans to address potential impacts prior to impacts occurring

• Demonstrates root cause analysis skills for investigation of incidents impacting technology availability

• 24x7 on-call rotation is required for this role (including off-hour, weekend and holiday coverage)

• Ensures incidents impacting technology availability are resolved within policy standards

• Accountable for your own work and effective coordination of process and information with others

• Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments

• Proactively helps team members and makes suggestions to improve practices

• Proactively looks for automation opportunities

• Help shape new technology standards with bringing on new fresh ideas

2 days onsite, 3 days remote in Owings Mills, MD

Requirements

Requirements:

• Ability to demonstrate solid knowledge in at least one

programming language and/or scripting language through work or educational

background (Python, PowerShell, Unix shell, etc.) + ability to write basic SQL

statements; solid knowledge of SFTP (secure file transfer protocol).

• Ability to write basic Splunk queries and investigate

application issues through Splunk logs preferred

• Cloud, AWS and Observability knowledge (such as Azure, S3

buckets, Splunk, Cloud Watch, Grafana/Pathfinder)

• Production support experience – 24/7 support, fast paced

• Experience with Workday and/or Oracle Cloud is preferred.

• Typically requires 2+ years of relevant experience (Production

Support/Application Support) working in a technical environment and solving

technical issues related to applications, servers, database connectivity, etc.

• Ability to demonstrate solid knowledge in at least one

programming language and/or scripting language through work or educational

background (Python, PowerShell, Unix shell, etc.) + ability to write basic SQL

statements; solid knowledge of SFTP (secure file transfer protocol).

• Requires working and conceptual knowledge of various technical

domains (Windows, Unix, Scripting, AWS, Splunk)

• Is adaptable and able to learn quickly

• Shows ability to work independently, as well as in a team

environment

• Possesses strong interpersonal skills, as well as verbal and

written communication skills

• Basic knowledge of Automated Scheduler (e.g. Autosys) and

batch support preferred

• Ability to write basic Splunk queries and investigate

application issues through Splunk logs preferred

• Basic understanding of DNS and Load Balancer concepts

preferred

• Basic understanding of Disaster recovery preferred

Innovation starts with people.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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