VETERAN'S PREFERNECE

Job Summary: The IT Helpdesk Technician II is an opportunity for a skilled individual to provide technical support, troubleshooting and problem resolution for a diverse staff of engineering, administrative and executive personnel.

Essential Job Functions:

• Provide technical support for all CESI personnel.
• Works on-site to identify, troubleshoot, resolve and document technical incidents encountered by our staff.
• Responsible for managing the helpdesk ticketing system.
• Responsible for maintaining asset inventory.
• Setting up and configuring new hire computer systems
• Some systems' administration (primarily Windows platforms)
• Some data backup administration
• Basic networking and infrastructure troubleshooting
• Available on some weekends and nights as required for systems maintenance.
• Ability to lift 40-50lbs.
• Must have reliable transportation.

Ideal Candidate:

• Has a passion for technology and computers.
• Conceptually understands the interconnections of a windows domain environment.
• Conceptually understands how networks function.
• Has an aptitude for learning new and innovative technologies.
• Has strong communication and documentation skills.
• Can work with minimal supervision.
• Exemplifies a proactive approach in their job duties and responsibilities.
• Adapts effortlessly to dynamically shifting priorities without causing stress to the customer or team.

Required Education:

• High School Diploma or equivalent (GED)
• CompTIA A+ and Net+ certifications
• Demonstrable experience with setup, configuration, maintenance and troubleshooting of computer software, hardware, and peripherals.
• Exceptional discipline, time management, ability to work with minimal supervision and a moderate degree of autonomy.
• Ability to troubleshoot, document and communicate necessary steps for resolving all technical issues in a timely manner.

Preferred Education:

• An associate degree in relevant field
• 3+ years of technical experience in a corporate environment
• CompTIA Security+

Other Requirements:Please note that pursuant to a government contract, this specific position requires U. S. Citizenship status with ability to obtain a SECRET to TOP SECRET security clearance. Security Clearance requirements will be specified in the Government's Task Order.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above is intended to describe the general contents of and requirements for the performance of this job.

An equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, political affiliation, age, marital status, disability, genetic information, veteran status, membership in an employee organization, or any other basis prohibited by federal, state, or local laws.