The Theft Recovery Agent is responsible for ensuring theft packages are processed accurately and rental agreements are closed in a timely manner.

The starting pay for this role is $16.50 per hour .

What You’ll Do:

• Review and resolve overdue rental files in a timely manner within established guidelines.

• Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research.

• Confirm stolen status with local authorities and review all applicable systems to create a theft package and generate demand letter when applicable.

• Ensure vehicles are placed in the proper hold code.

• Review pending theft packages and partner with Corporate Security when appropriate.

• Support multiple email inboxes and ensure responses are sent in a timely manner.

• Assign vehicles to vendors, as appropriate.

• Other responsibilities and projects as assigned.

What We’re Looking For:

• Experience in customer service or call center environment

• Moderate efficiency in MS Office, including Excel, Word, and Outlook

• Ability to learns and achieve proficiency in new software applications

• Excellent verbal and written communication skills

• Strong customer service skills with the ability to de-escalate sensitive situations

• Strong organization and analytical skills

• Ability to work independently

• Bilingual is a plus

What You’ll Get:

• Up to 40% off any standard Hertz Rental

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran