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Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

Supervises and provides technical and sales support for Journeyman plumbers who install, maintain, service, or clean plumbing fixtures, systems, or equipment. Assists plumbers with unusual or difficult assignments, trains and coaches Journeyman plumbers, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the General Manager, Master Plumber, or Plumbing Manager.

Key Responsibilities:

• Assists Journeyman plumbers with major, unusual or difficult assignments and/or problems. Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.
• Trains Journeyman plumbers on skills, company processes and procedures, as well as safety practices in preparation for them in becoming Master Plumbers
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Ensures company property, vehicles, and tools are being used, maintained and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities.
• Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives
• Assists the General Manager with administrative tasks and other duties as needed or assigned
• As needed to meet customer needs, performs service, maintenance, and installation work
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Health & Safety Roles and Responsibilities

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE)as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devises or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• Does not perform any act that may endanger the safety or well-being of others
• Does not engage in any pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirement

Desired Skills and Qualifications:

High school diploma or GED with additional training and 5 plus years\' experience in Plumbing

Demonstrated basic leadership skills

Demonstrated ability to train others in technical skills and effective customer service

Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area

EPA and safety certifications required

Current knowledge of and continuing education in national, state, and local plumbing code regulations

Knowledge of machines and tools used in the construction or repair of houses, buildings and other structures. This knowledge includes the machine and tools design, uses, repairs, and maintenance.

Working proficiency in basic mathematics and metric and standard measurements

Proficient at reading wiring diagrams and troubleshooting problems with plumbing systems and equipment

Familiar with the HVAC industry is preferred

Advanced skills in servicing plumbing equipment as well as related accessories

Proficient mechanical aptitude and the ability to operat