Description

Job Title: Temp-to-Hire Bilingual Customer Service Agent

Location: South OKC

Schedule: Monday - Friday, between 8:00 AM and 7:00 PM (Weekends Off)

Position Type: Temporary, with potential for Full-Time Hire

Job Description:

As a Temp-to-Hire Bilingual Customer Service Agent, you will be responsible for delivering outstanding customer service to our clients in both English and Spanish. You will handle incoming calls, emails, and inquiries from customers, providing timely and accurate assistance to resolve their concerns and ensure a positive experience.

Key Responsibilities:

• Handle inbound calls and emails from English and Spanish-speaking customers.

• Provide courteous and professional assistance to customers, addressing their inquiries, concerns, and requests.

• Troubleshoot and resolve customer issues efficiently and effectively.

• Utilize company resources and knowledge base to provide accurate information and solutions to customers.

• Document customer interactions accurately and thoroughly in the CRM system.

• Collaborate with other team members and departments to escalate and resolve complex customer issues.

• Meet or exceed performance targets for call quality, customer satisfaction, and productivity.

• Maintain a positive and empathetic attitude while interacting with customers.

  Requirements

Qualifications:

• Fluent in both English and Spanish (written and verbal).

• Previous experience in customer service or a related field preferred.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and work efficiently in a fast-paced environment.

• Proficiency in basic computer applications and CRM systems.

• High school diploma or equivalent required.

Benefits:

• Competitive hourly pay rate.

• Opportunity for full-time employment with benefits.

• Professional development and growth opportunities.

• Supportive and collaborative work environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .