Rate: Depending on experience

Location: Okemos, MI (Hybrid)

We are looking for a Senior Application Developer to join our Customer Service Team.

The ideal candidate should have at least 5 years of experience in one or more of the following:

• Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)

• Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.

• Knowledge of PBX architecture, telecommunication network services, and contact center systems.

• Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.

• Strong understanding of contact center operation, including key metrics and workforce management needs

• As well as experience with management and development of speech recognition systems and grammars

• Working Knowledge of Genesys Cloud is a plus.