“R1 RCM India is proud to be a Great Place To Work® Certified™ organization. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities”

Designation : Assistant Operations Manager - Cash Posting

Reports to (level of category) : Manager - Operations

Primary Responsibility:

Performance and People Management

i. Performance Management

Operational Service Delivery – SLA Metrics and KPIs

Financials – No revenue leakages

Process Improvement initiatives

ii. People Management

Attrition & ESAT

Employee Engagement

Role and Responsibilities:

• Required to handle a team / group of 15 to 20 FTEs

• Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review

• Very good understanding of RCM metrics like Days in AR, Unposted Cash, UI metric

• Periodically review team’s performance and recommend performance improvement plan wherever required

• Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel

• Identify trends and patterns from the generated reports and initiate action plan to resolve the posting related issues

• Responsible for work allocation / distribution to the team and monitor the team’s work

• Create and maintain daily operational scorecards to track and report KPI’s; assist in volume forecast and capacity planning as required

• Generate and distribute management reports in accurate and timely manner

• Perform data analysis for generating reports on periodic basis including adhoc

• Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation

• Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes

• Able to interact with the client effectively

• Willing to work in night shift / US timings

• Willing to work in WFO setup

Additional Skills Required:

• Proficient in MS Excel

• Strong ability to analyze raw data, draw conclusions and develop actionable recommendations

• Ability to handle multiple tasks of reporting simultaneously

• Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.

• Solid verbal and written communication skills are required

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

Visit us on Facebook (https://www.facebook.com/R1RCMIndia)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”