Senior Manager, Business Center

Department: Branch Libraries

Employment Type: Full Time

Location: Stavros Niarchos Foundation Library

Reporting To: Madeleine Cohen

Compensation: $95,000 - $110,000 / year

Description

Overview

The Thomas Yoseloff Business Center at the Stavros Niarchos Foundation Library (SNFL) is The New York Public Library’s premier business library, offering an array of free resources for those interested in personal finance, and investing, small business, financial research, and career advancement. It also provides premium electronic resources and related services and programs for businesses of all sizes, from start-ups to established businesses seeking expansion, individuals seeking financial information from experienced investors to those managing their personal finances, and individuals managing their careers.

To this end, we offer:

• Expert librarians to guide research —in-person and online

• Access to specialized business, industry, and finance databases, e-journals, and other resources that are otherwise out of reach to the average person or small business owner

• A circulating collection of both print and e-books focused on bestsellers in business, money management, and career development

• Free, confidential, one-on-one counseling in business, personal finance, and career development from experienced and knowledgeable professionals

• Training classes and programs taught by staff and industry leaders that are not offered anywhere else

The Thomas Yoseloff Business Center seeks a collaborative, engaged managing librarian with supervisory and strategic planning skills to manage a diverse staff, as well as provide outstanding service in-person and online and offer a varied program of services to a diverse body of library users.

We are looking for someone we can count on to:

Own :

• The Business Center’s daily operations including front-facing public services, outreach, and programming.

• The Business Center's internal operations, managing a diverse staff of librarians and technical staff including coaching, staff development, and performance management.

Teach :

• The Business Center’s unique premium resources to staff, the general public, special classes to partner organizations.

Learn:

• NYPL research and circulating catalogs

• Business Center systems including LibCal, Zoom, and Eventbrite

• NYPL administrative systems including Drupal, Workday, ServiceNow, and eTime

Improve :

• The Business Center’s communications, outreach, programs, and services

Some expectations for this role are that within:

1 month , this person will:

• Become familiar with the Business Center’s unique resources, services, and programs

• Learn the Business Center’s operations, policies, and procedures

• Become familiar with organization of NYPL

3 months , this person will:

• Manage the online consultation with a business librarian service

• Manage public service scheduling teams

• Manage and teach public and special constituency group classes on the Business Center’s resources

• Be an proactive member of the Business Center’s leadership team

6 months and beyond , this person will:

• Review and evaluate outreach activities and work with other members of the Business Center’s leadership team to develop a strategic plan for enhancements and performance improvements

• Review and evaluate public service activities, work with other members of the Business Center’s leadership team to develop a strategic plan for enhancements and performance improvements

• Work with other members of the Business Center’s leadership team to create a 5- year strategic plan

Responsibilities

Under the direction of the Assistant Director, is responsible for the management of Information Services, manages the Business Center’s service to on-site and offsite researchers.

• Responsible for staff supervision, mentoring, and development.

• Establishes customer-oriented reference service performance objectives and monitors and evaluates services and performance for quality control.

• Designs and implements new programs based on customer input, national trends, and the needs of remote library users.

• Re-designs current program for continuously improved service delivery to on-site and remote users.

• Facilitates, monitors, and coordinates the work of ongoing teams.

• Works with the Thomas Yoseloff Business Center’s leadership team to develop training for the staff, the public, and targeted groups, and serves as the coordinator of the comprehensive public training program.

• Participates in tours and represents the Library at various professional and business events.

• Leads outreach activities to professional associations, business groups, trade, and industry groups, and government agencies.

• Represents the Business Center on NYPL-wide committees.

• Performs related duties as required.

Required Education, Experience & Skills

Required Education & Certifications

• ALA-accredited Master’s degree in Library and Information Studies

• Public Librarian’s Professional Certificate issued by the State of New York

• Undergraduate Degree in business, finance, and/or economics

• Master’s degree or graduate courses in a business-related field desirable

Required Experience

• 4-5 years of experience as a business librarian in a public or academic library setting

• Substantial successfully demonstrated increasingly responsible professional experience in a business department of a research library or similar institution.

• Demonstrated commitment to excellence in service, high productivity, and innovation.

• Successfully demonstrated supervisory and strategic planning skills essential for managing a diverse staff and a varied program of services.

• Successfully demonstrated experience managing organizational changes in libraries preferred.

• Proficiency in a second language

• Experience conducting outreach to community-based organizations and government agencies

• Experience working in the NYC small business community

• Experience working with government information sources including some knowledge of Patents and Trademarks, Census Bureau data, government data related to business activities and law

Required Skills

• Excellent reference skills including knowledge of electronic and print resources in business and finance and the ability to synthesize resources for new models of service.

• Excellent interpersonal, oral, and written communication skills including the demonstrated ability to work effectively with colleagues and library users.

• Broad knowledge of national library trends, technologies, and services.

• Successfully demonstrated knowledge of business, economics, or finance resources in electronic and print formats

• Expertise in using and teaching business digital resources

• Successfully demonstrated public service experience with a strong commitment to public service and the ability to work well with a diverse patronage

• Demonstrated oral and written communication skills, including public speaking and presentation skills

• Successfully demonstrated ability to work as part of a team

• Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously

• Strong computer and other related technology skills, including MS Word, Excel, PowerPoint, Google applications, PCs, Macs, and e-reader devices

• Demonstrated knowledge of computer services including online searching, social media, reference resources and databases

• Adaptability, flexibility and willingness to engage in continuous learning

Managerial/Supervisory Responsibilities

• Manages the public service activities of librarian and technical staff

More...

Core Values

All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues

• Be Resourceful in solving problems

• Be Curious in all aspects of your work

• Be Welcoming and Inclusive

Work Environment

• Public desk, staff area

Physical Duties

• N/A

Pre-Placement Physical Required?

No

Union/Non Union

Non-Union

FLSA Status

Exempt

Schedule

• 35 hours per week to be scheduled during regular location hours

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

Union Salaries are determined by collective bargaining agreement(s).