Job Description Summary

Operations Manager is an important role to the hotel success. This is a managerial role that requires leadership skills and flexibility to support a number of areas in the hotel including Housekeeping and Front Desk. Will be required to work mornings, evening, weekends, and holidays

Job Description

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
• Responsible for the supervision of the security of cash, credit card transactions, and guest information.
• Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Respond to guest complaints or concerns in a prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations.
• Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.
• Assist with scheduling and room cleaning assignments to ensure proper coverage.
• Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.
• Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.
• Manage procedures of lost and found items.
• Perform other duties as assigned.
• Ensure compliance with federal, state and local laws regarding health and safety services.

Qualifications:

• High School diploma or equivalent required.
• Two years of previous hotel experience required.
• Previous experience in managing a unionized workforce.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Annual Compensation Range: $68, 000 - $73, 000

Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Minimum Salary: 0.00 Maximum Salary: 0.00 Salary Unit: Yearly