Take your career to the next level with e X cell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.

Our client has a brand new opportunity for a qualified Level 3 Deskside Support Technician to join their team onsite in New York, NY.

Duties and Responsibilities:

• Provide white glove deskside support to client executives (“C” suite)

• Troubleshoot and resolve hardware and software issues, with a focus on Mac environments

• Offer exceptional customer service, maintaining professionalism and discretion in high-profile settings

• Collaborate with a team to ensure timely resolution of technical issues

• Utilize ServiceNow for incident management and tracking

• Coordinate with technical support resources for complex problem-solving as needed

Skills and Qualifications:

• Minimum 3 to 5+ years of experience in IT support roles, preferably in professional environments

• Proficiency in troubleshooting hardware and software issues, particularly in Mac environments

• Strong communication and interpersonal skills, with the ability to interact effectively with executive-level personnel

• Familiarity with incident management tools like ServiceNow

• Ability to work independently and as part of a team in a fast-paced environment

• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously

$48.88 - $54.85 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.