Job Description

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro Taxis, community car services, black cars (include those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the citys transportation network. Through functions such as driver background checks, vehicle inspections, and driver education, TLC’s role is to promote the highest standards of safety and consumer protection in the industries we regulate.

TLC’s Licensing and Standards Division is seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing processes with the key goals of (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations. We are actively seeking technological changes and enhancements to modernize our processes, and the Assistant Commissioner within the Licensing and Standards Division will be a key part of that change. As a Division leader, the Assistant Commissioner will work with units throughout the Agency and alongside approximately 100 employees in the Division. The ideal candidate will possess experience managing a large operation(s); have a strong customer service management background (preferably with diverse populations); a background in using technology to enhance processes; and the proven ability to lead and motivate a team. A keen understanding of current and emerging technologies, including web-based applications and databases, is a plus. The Assistant Commissioner is expected to work closely with the Deputy Commissioner and other TLC senior staff, while also working independently to provide ongoing analytical assessment of operational needs.

Specific responsibilities may include but are not limited to:

• Overseeing and being responsible for Units within the Licensing and Standards Division.

• Regularly communicating with customers, industry groups and other stakeholders as necessary.

• Working with senior and operational staff to identify, develop and implement new initiatives to promote streamlined operations and improve customer experience.

• Advising executive staff as needed and participating in high-level project management meetings across divisions to ensure goals and objectives are met.

• Collaborating with Licensing units, other Divisions and agencies as needed.

• Challenging the status quo and driving change to enhance division performance.

• Working as a Licensing subject matter expert on the agency’s legacy systems replacement project, TLC Connect.

• Initiating, coordinating, and managing projects that stem from agency or division initiatives.

• Managing competing priorities consistent with division, agency and citywide objectives.

• Ensuring continuous improvement throughout operational processes using Six Sigma principles and other relevant tools.

• Researching and recommending innovative ways to better serve TLC customers.

• Leading communication of goals and progress between agency leadership and staff.

• Representing the Division and the Agency at inter-governmental and external stakeholder meetings.

• Developing, reporting, and analyzing performance indicators to identify trends, pitfalls needing attention, and opportunities for enhancements.

• Supporting and implementing quality assurance and regulatory compliance efforts.

• Serving as a Division liaison with other agencies concerning requests for information and assessing the viability of such requests.

• Performing special projects as assigned.

Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.