Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Guest Service Managers lead associates in significant service providing positions that may include bell, concierge, door, and valet. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Salary Range:

$60,000 - $70,000

Qualifications:

• Bachelor's degree in hospitality management, business administration, or a related fieldSufficient experience in a customer-facing roleExcellent interpersonal and communication skillsAbility to present information to and train employees.Union experience preferred.Prior Management experience preferred.Opera Cloud experience preferred.A true desire to satisfy the needs of others in a fast paced environment.Refined verbal and written communication skills.Experience and thorough understanding of guest services.

Primary Location: US-NY-New York City

Organization: Dream Midtown

Pay Basis: Yearly

Job Level: Full-time

Job: Guest Services

Req ID: NEW012511

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.