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Rutgers The State University Lead Surgical Scheduler/Patient Liaison in New Brunswick, New Jersey

Position Details

Position Information

Recruitment/Posting Title Lead Surgical Scheduler/Patient Liaison
Job Category Staff & Executive - Administrative & Support
Department RWJ-Colon Rectal Surgery
Overview
New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating universitywide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Lead Surgical Scheduler/Patient Liaison for the department of Surgery at the Robert Wood Johnson Medical School.The primary purpose of the Lead Surgical Scheduler/Patient Liaison is to ensure that all office visits, surgeries in the OR, outpatient testing are scheduled in an organized, efficient, and timely manner. In addition to scheduling, position is responsible for contacting insurance companies to obtain authorization prior to all procedures. Serves as a liaison between Colorectal Surgery and all surgical divisions requiring colorectal surgeons present during surgery, the hospital operating rooms and endoscopy units, radiology, insurance companies, patients, and third-party vendors whose equipment is required in the OR. Position requires interaction and competency in providing care to adult patients.Among the key duties of this position are the following:
  • Must be proficient in ICD-10 and CPT Surgery coding. Main liaison to the RWJUH OR, Plum street, ENDO, Somerset OR, Somerset ENDO staff to ensure that all instruments and appropriate staff/technicians are available in the OR and/or CCL.
  • Must be proficient in Epic. All acquired information relevant to each surgeon's clinic and surgical schedule must be accurate and entered in a timely manner.
  • Scans in required documentation to EPIC, ensures all scanning has prepared correctly with appropriate patient identifiers.
  • Precertifies all surgical cases and outpatient diagnostic testing. Ensures that all pre-certifications and authorizations are documented in Epic and that all relevant information is entered that complies with the patient's insurance. Must work collaboratively with nursing staff and physicians to ensure all diagnostic coding is properly recorded.
  • Maintains work queue's and other scheduling documentation.
  • Schedules patient appointments for pre- and post-surgical clinic visits.
  • Maintains knowledge of and participates in performance improvement activities.
Position Status Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at .
FLSA Nonexempt
Grade 1850
Position Salary
Annual Minimum Salary 24.950
Annual Mid Range Salary 25.450
Annual Maximum Salary 26.210
Standard Hours 40.00
Union Description Teamsters, Local 97
Payroll Designation PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to .
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility PERS
Qualifications

Minimum Education and Experience
  • Four (4) years of progressively more responsible clerical experience including receptionist and scheduling duties, plus at least two (2) years of surgical scheduling.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
  • Must be proficient in ICD-10 and CPT coding.
  • Must have knowledge of Microsoft Office, specifically Word, Excel, and Outlook.
  • Must be detail oriented and possess excellent interpersonal communication and organizational skills.
  • Must be able to multi-task in a busy office environment.
Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment
  • Physical Demands: Standing, sitting, walking, talking, or hearing. No special vision requirements. Ability to lift or exert up to 25 lbs.
  • Work Environment: Busy office environment with moderate noise.
Special Conditions
Posting Details

Posting Number 24ST1020
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Downtown New Brunswick
City New Brunswick
State NJ
Location Details
Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements

Under Policy 100.3.1 , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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