Description

The Relay Carrier Health team is seeking an Carrier Health Analyst to support and analyze daily carrier related escalations in Amazon’s growing middle mile network. This role is an exciting opportunity to join a new team in a growing field for Amazon. This position will query, audit, and analyze data, drive process improvements, standardize current processes, and eliminate the root cause of defects within the existing systems. The Carrier Health Analyst will work directly with internal and external stakeholders to remove barriers and streamline operations. Open to recent college graduates.

Key job responsibilities

· Systematically intake, escalate, and triage problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

· Audit documentation submitted by partners to ensure it complies with standard operating procedures.

· Pull data from numerous databases (using Excel, SQL, or other data management systems) to perform reporting and analysis.

· Use data analysis to determine impacts from carrier removals and communicate clearly to relevant stakeholders.

· Upload Weekly Business Review (WBR).

· Support Carrier Health Team's internal customers (Safety, Compliance, Middle Mile Partner Management, Procurement) by acting as a liaison between them and Carrier Health leadership

· Excellent communication, both verbal and written, as you will be required to create a narrative outlining your weekly findings and the variances to goals and present these findings in a review forum.

· Identify and find solutions for current gaps in current standard operating procedures relating to carrier removals.

About the team

The Carrier Health Team is a new organization who's goal is to advocate for the thousands of third party surface carriers in the Amazon Relay network. We aim to do this by insisting on the highest standards when it's necessary to remove carriers from the network and creating a positive carrier experience. We work cross-functionally with Safety, Compliance, Middle Mile Partner Management, Procurement, Product, and Tech to optimize the carrier experience and to understand and communicate the first, second, and third order effects from changes to Relay Program Policies.

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA

Basic Qualifications

• High school or equivalent diploma

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Experience managing large data sets and utilizing to drive performance and process improvements

Preferred Qualifications

• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience

• 1+ years of management experience

• Bachelor's degree

• Experience with SQL

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.