We are  the  Azure Communication Services team (ACS) and we are seeking a Principal Technical Program Manager to join us!  We power reliable, high quality SMS, Chat, PSTN, video calling and meeting platform services across Microsoft products.  Our service platform is well architected, globally distributed, highly scalable and built for the Cloud.  The World continues to scale towards remote work, learn and play.  Come and find your purpose with us to connect the World.  We are grounded in our mission to enable all organizations and customers to achieve more in work and life.  

Our Team is growing fast and learning fast to enable the next generation of communication experiences.  We need dedicated candidates like you across all walks of life and experiences.  Don't come just to join a great team, come with the mindset to make a great team amazing, and we can be the career home you are looking for. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Defines the program(s) goals and prioritization for the multiple feature areas (e.g., product, service) they own across divisional boundaries. Translates the needs of the organization and other teams into program goals and prioritized deliverables based on data insights. Provides solutions or recommendations to key stakeholders to make complex decisions based on data-driven identified risks and tradeoffs. 

• Tracks, coordinates, and communicates end-to-end project schedules (e.g., epics, sprint/semester plans, milestones, timelines, releases) for multiple feature areas (e.g., product, service) across divisional boundaries. Establishes and monitors processes, and drives accountability with stakeholders for following the established schedule and processes. Tracks and manages dependencies to enable cohesive, connected user scenarios, and to identify potential risk areas and escalate appropriately. Makes adjustments or course corrections when projects are not aligned to schedules or goals. 

• Delivers and operates world class microservice infrastructure products for the Intelligent Conversation and Communications Cloud (IC3) platform’s global microservice ecosystem powering Teams, ACS and more. 

• Demonstrates confidence in articulating and expressing ideas to a mixed audience with varying views and challenges. 

• Demonstrates cultural sensitivity and a proven ability to work with teams and partners across multiple geographies. 

• Be data driven, customer focused, and organized. 

• Demonstrates a sense of personal ownership is required, together with the ability to deliver to deadlines while managing internal stakeholder expectations. 

• Be self-motivated with a demonstrated drive for reaching across teams and organizations to make progress collaboratively. 

Qualifications

Required Qualifications:

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 3+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis,

• OR product development

• OR equivalent experience.

• 8+ years of experience managing cross-functional and/or cross-team projects.

• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .