At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you. What You'll Do at Jamf: The Cloud Operations Engineer I works with the Online Services team to provide installation, monitoring, backup, recovery, and issue resolution for the Linux-based cloud infrastructure used in delivering Jamf technologies. They are responsible for maintaining operation of the environment in accordance with service level agreements and providing support to both staff and customers. This position will require the ability to work a shift of Friday, Saturday, Sunday & Monday from 7:00 am - 5:00 pm CST What you can expect to do in this role: Monitor Linux system, database, and network performance to detect problems early and respond within an SLA Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA Monitor software and network security on team managed servers and networks Configure and maintain server auditing and network monitoring tools Develop and implement performance tuning steps for application, system, and network configurations Provide solutions and direction to customer issues via phone or email in a timely and professional manner Maintain and expand technical documentation of processes and procedures Participate in a 24x7 on-call rotation Participate in system administration duties for cloud-based server infrastructure Perform light programming/scripting tasks in Bash, PHP, and Python Develop and maintain an advanced level of knowledge of Jamf products Other duties and special projects as assigned What we are looking for: Minimum of 1 year experience in an IT operations environment (Required) Minimum of 1 year Systems Administration experience, on any platform (Required) Minimum of 1 year experience working with Linux/Unix command line interfaces, including shell scripting (Required) General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required) 2 year / Associates (Required) 4 year / Bachelor's Degree (Preferred) A combination of relevant experience and education may be considered How we help you reach your best potential: Named a 2022 Best Workplace in Technology by Great Place to Workand Fortune Magazine Named a 2023 Best Workplaces for Women by Great Place to Workand Fortune Magazine Named a 100 Best Companies to Work For by Great Place to Workand Fortune Magazine We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities. Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base. Our customers are some of the most loyal in the world. We put people over profits - which is why our customers keep coming back to us! What is a Jamf? You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at wo k or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust. We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf #LI-REMOTE Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.