JOB REQUIREMENTS: Auto req ID:23326 Title:Part-time, Seasonal Visitor Experience Assoc/Tour Guide Job Function:Customer Service Location:MUSEUM Company:Harley-Davidson Motor Company Full or Part-Time:Part Time Shift:SHIFT1 A walk through the Harley-Davidson Museum is a walk through the history of America. With an unrivaled collection of Harley-Davidson motorcycles and memorabilia, a 20-acre, park-like campus, and a calendar full of activities, the H-D Museum is one of Milwaukee, WI\'s top tourist destinations for visitors from around the globe. Join the H-D Museum as a Part-time, Seasonal Visitor Experience Assoc/Tour Guide and help create an experience that will stay with visitors for a lifetime. Job Summary: The Visitor Experience Associate (VEA) is the first point of contact for Museum guests and will be responsible for providing world-class hospitality and a positive, enjoyable learning experience for all guests. The VEA role is an integral part of our Museum team, responsible for day-to-day ticketing and tour operations. VEAs are responsible for welcoming all Museum guests, processing sales of tickets and enhancements and providing guests with information to enjoy their on-campus experience. Tour Guides will perform in the VEA capacity as well as become fully trained in multiple tour scripts to conduct a variety of guided experiences for guests based on the tour schedule and bookings of private tours. Job Responsibilities: * Requires outstanding hospitality skills with the ability to understand and resolve guest questions or issues * Process sales of tickets, tours and annual passes using a point-of-sale system * Possess sales skills that will contribute to achieving sales goals * Perform in several operational posts * Must be able to learn multiple tour scripts through a structured Tour Guide Training Program and conduct tours for Museum guests * Demonstrated ability to work in a team environment while being fair, honest, positive, and creative * Schedule flexibility: a minimum of 24 hours per week (three shifts) is required, including weekends and holidays. The Museum is open 7-days/week, excluding Thanksgiving Day and Christmas Day. Education Specifications:High school diploma or GED/HSED is required. Must be 18 years or older. Experience Requirements: * Two years of previous experience in a guest service or hospitality capacity * Ability to understand and resolve guest questions or issues while keeping the organization\'s goals in mind Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through... For full info follow application link. Harley-Davidson is committed to recruiting and hiring qualified individuals in all job titles without regard to race, color, sex, age, national origin, religion, disability, genetic information, sexual orientation, gender identity, veteran status, or other classes protected by applicable law. Equal Opportunity Employer. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8A55F79CD43E4821