JOB REQUIREMENTS: We Energies, a subsidiary of WEC Energy Group, is seeking a IT Service Desk Rep Level II at our Milwaukee Public Service Building Location. This Vacancy is Onsite 1st shift NOC, 7a-3p, rotating holidays and weekends Job Summary The principle duties of the IT Service Desk Rep Level II, include; coordinating, documenting, assessing issue symptoms, troubleshooting and resolving or escalating second tier issues with hardware, software and user service requests. Job Responsibilities The IT Service Desk Rep Level II, also provides and maintains documentation of related information for those issues and requests. Further duties of this occupation include the troubleshooting, maintenance and installation of workstations and peripherals as well as consultation on and recommendation of such devices. Work closely with other Service Desk representatives, selected vendors (i.e. Sentinel), and other IT support groups to insure timely and accurate resolution of client requirements. Minimum Experience Required Applicant must have an associate degree in computer science OR Equivalent education in computer science. End Date:05/03/2024 We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. Learn more at WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class. We Energies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D58A7EFC1FF64733 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.