JOB REQUIREMENTS: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. As a Client Support Intern, you\'ll play an important role to our internal Partners providing Tier 1 customer support for technology related items. You will ensure Partners, both onsite and remote, have the access they need to their technology and systems. Competencies & Skills Needed: Highly Customer Focused - Responds promptly to customer requests and delivers an exceptional experience. Prioritizes Effectively - Navigates multiple incoming requests, identifies the highest priority and adjusts workload as needed to meet customer needs. Strong Communicator - Sets clear expectations and timely follow-up with customers through tickets, email, chat and phone conversations. Savvy Problem Solver - Critically approaches problems, researching and leveraging new and unique approaches when standard solutions don\'t work. Maintains Composure - Remains calm under stress while working in a high volume environment. Highly Approachable - Collaborates well with team members to solve customer problems and is viewed by customers as friendly and helpful. Process Oriented - Follows well defined procedures to fix or diagnose recurring technology issues. Ability to work full-time hours during the summer. What You\'ll Do and Impact: Provide excellent customer service support to individuals working on-site and remotely. Fulfill customer requests and troubleshoot incidents, leveraging ZenDesk (an issue tracking system) to manage customer requests. Workstation imaging and setup; advanced hardware troubleshooting and repair; phone and network printer troubleshooting and support. Software installation and configuration. Problem troubleshooting and research while adapting to shifting priorities. Escalate appropriate incidents to internal technology teams and communicate with internal customers on ticket status. Create and update documentation for client incidents, setups, and administration. In collaboration with team members, review all documentation provided by internal teams and approve prior to accepting into the documentation repository. Participate in small client-related projects. Identify process improvements to reduce time to close tickets. Experience: Prior client support experience preferred. Job to be performed in the location listed. Generous benefit package available. Click to learn more. Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces. 2013 to 2024 Direct Supply, Inc. All rights reserved. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/BC08CC5C9DF845A4