JOB REQUIREMENTS: Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Job Description Are you curious, motivated, and forward-thinking? At FIS you\'ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team: The Milwaukee FIS Chargeback Team supports our clients and their cardholders with resolving Debit and Prepaid Debit Merchant disputes and ATM/PIN disputes. Aside from a great leadership staff, the fraud/disputes group includes 40+ associates that are well trained with a desire to provide superior customer service. At FIS we believe that our front-line associates are as important as our clients and consumer for whom we provide services and support. What you will be doing: In this role, you will learn and remain current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing while performing chargeback/dispute resolution processing and handling dispute inquiries. Questions and issues are predominantly routine, but you must be able to deviate from standard scripts and procedures as needed. Not only will you assist with resolving chargeback-related issues within your department, but you will also have to communicate with agencies concerning chargeback processing. Handle all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations. Review, research and initiate the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss... For full info follow application link. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/70E56E54F9B44BF1