Description We are in search of a Customer Success Specialist to work in Miami, Florida. This role involves handling customer service responsibilities within our team. The ideal candidate would be skilled in Customer Service, Data Entry, and e-Filing, and have a strong commitment to ensuring customer satisfaction. This position offers a short term contract employment opportunity.

Responsibilities:

• Manage inbound and outbound calls daily, ensuring customer queries are handled effectively and efficiently.

• Assist customers through phone and email communication, providing information and guidance regarding their accounts.

• Update customer accounts with new or revised data as needed, maintaining the integrity of our customer database.

• Ensure consistent follow-up with customers on specific needs or inquiries, fostering strong customer relationships.

• Use e-Filing systems to manage and organize customer data, ensuring easy accessibility and accuracy of information.

• Work towards resolving customer service issues promptly, escalating complex issues to the relevant team when necessary.

• Collaborate with other team members to ensure a seamless customer experience, sharing customer insights and feedback to improve our services.

• Uphold company standards and policies in all customer interactions, representing the company in a professional and respectful manner.

• Utilize your customer service skills to enhance customer satisfaction and loyalty, contributing to the overall success of our team.

• Leverage your data entry skills to maintain accurate and up-to-date customer records. Requirements • Demonstrated proficiency in Customer Service is essential

• Experience with Data Entry is required

• Proficiency in e-Filing is expected

• Capability to work in a team-oriented environment

• Excellent communication and interpersonal skills

• Strong problem-solving and decision-making abilities

• Ability to handle multiple tasks and prioritize effectively

• Comfortable in a fast-paced, dynamic environment

• Familiarity with relevant software and platforms

• High level of professionalism and ethical standards

• Commitment to continuous learning and improvement

• Ability to maintain customer confidentiality

• Proven record of reliability and consistency.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .